Commands › Microsoft Teams
New-CsCallQueue
Creates new Call Queue in your Teams organization.
Quick start script
# New-CsCallQueue — quick start (serv365.ai)
# 1. Connect (app-only shown; interactive: omit the certificate parameters)
Connect-MicrosoftTeams -CertificateThumbprint $thumb -ApplicationId $appId -TenantId $tenantId
# 2. Capture the current state first — you cannot roll back what you never recorded
$before = Get-CsCallQueue
$before | Format-List
# 3. Make the change
New-CsCallQueue -Name <String>
# 4. Verify and diff
$after = Get-CsCallQueue
Compare-Object ($before | Out-String) ($after | Out-String)Syntax
New-CsCallQueue -Name <String> [-AgentAlertTime <Int16>] [-AllowOptOut <Boolean>] [-DistributionLists <List>] [-Tenant <Guid>] [-UseDefaultMusicOnHold <Boolean>] [-WelcomeMusicAudioFileId <Guid>] [-MusicOnHoldAudioFileId <Guid>] [-OverflowAction <Object>] [-OverflowActionTarget <Guid>] [-OverflowActionCallPriority <Int16>] [-OverflowThreshold <Int16>] [-TimeoutAction <Object>] [-TimeoutActionTarget <Guid>] [-TimeoutActionCallPriority <Int16>] [-TimeoutThreshold <Int16>] [-NoAgentAction <Object>] [-NoAgentActionTarget <Guid>] [-NoAgentActionCallPriority <Int16>] [-RoutingMethod <Object>] [-PresenceBasedRouting <Boolean>] [-ConferenceMode <Boolean>] [-User <List>] [-LanguageId <String>] [-LineUri <String>] [-OboResourceAccountIds <List>] [-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>] [-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>] [-OverflowRedirectVoiceAppTextToSpeechPrompt <String>] [-OverflowRedirectVoiceAppAudioFilePrompt <Guid>] [-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>] [-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>] [-OverflowRedirectVoicemailTextToSpeechPrompt <String>] [-OverflowRedirectVoicemailAudioFilePrompt <Guid>] [-OverflowSharedVoicemailTextToSpeechPrompt <String>] [-OverflowSharedVoicemailAudioFilePrompt <Guid>] [-EnableOverflowSharedVoicemailTranscription <Boolean>] [-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>] [-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>] [-TimeoutRedirectPersonTextToSpeechPrompt <String>] [-TimeoutRedirectPersonAudioFilePrompt <Guid>] [-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>] [-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>] [-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>] [-TimeoutRedirectVoicemailTextToSpeechPrompt <String>] [-TimeoutRedirectVoicemailAudioFilePrompt <Guid>] [-TimeoutSharedVoicemailTextToSpeechPrompt <String>] [-TimeoutSharedVoicemailAudioFilePrompt <Guid>] [-EnableTimeoutSharedVoicemailTranscription <Boolean>] [-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>] [-NoAgentApplyTo <String>] [-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>] [-NoAgentRedirectPersonTextToSpeechPrompt <String>] [-NoAgentRedirectPersonAudioFilePrompt <Guid>] [-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>] [-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>] [-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>] [-NoAgentRedirectVoicemailTextToSpeechPrompt <String>] [-NoAgentRedirectVoicemailAudioFilePrompt <Guid>] [-NoAgentSharedVoicemailTextToSpeechPrompt <String>] [-NoAgentSharedVoicemailAudioFilePrompt <Guid>] [-EnableNoAgentSharedVoicemailTranscription <Boolean>] [-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>] [-ChannelId <String>] [-ChannelUserObjectId <Guid>] [-ShiftsTeamId <String>] [-ShiftsSchedulingGroupId <String>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-WelcomeTextToSpeechPrompt <String>] [-IsCallbackEnabled <Boolean>] [-CallbackRequestDtmf <String>] [-WaitTimeBeforeOfferingCallbackInSecond <Int16>] [-NumberOfCallsInQueueBeforeOfferingCallback <Int16>] [-CallToAgentRatioThresholdBeforeOfferingCallback <Int16>] [-CallbackOfferAudioFilePromptResourceId <Guid>] [-CallbackOfferTextToSpeechPrompt <String>] [-CallbackEmailNotificationTarget <Guid>] [-ServiceLevelThresholdResponseTimeInSecond <Int16> ] [-ComplianceRecordingForCallQueueTemplateId <List>] [-TextAnnouncementForCR <String>] [-CustomAudioFileAnnouncementForCR <Guid>] [-TextAnnouncementForCRFailure <String>] [-CustomAudioFileAnnouncementForCRFailure <Guid>] [-ShouldOverwriteCallableChannelProperty <Boolean>] [-SharedCallQueueHistoryTemplateId <String>] [-AutoRecordingTemplateId <String>] [-SharedVoicemailTriageSettingsTemplateId <String>] [<CommonParameters>]Parameters (94)
| Parameter | Type | Required | What it controls |
|---|---|---|---|
| -AgentAlertTime | Int16 | The AgentAlertTime parameter represents the time (in seconds) that a call can remain unanswered before it is automatically routed to the next agent. The AgentAlertTime can be set to any integer value between 15 and... | |
| -AllowOptOut | Boolean | The AllowOptOut parameter indicates whether or not agents can opt in or opt out from taking calls from a Call Queue. | |
| -AuthorizedUsers | List | This is a list of GUIDs for users who are authorized to make changes to this call queue. The users must also have a TeamsVoiceApplications policy assigned. The GUID should contain 32 digits with 4 dashes... | |
| -AutoRecordingTemplateId | String | _Voice applications private preview customers only._ | |
| -CallbackEmailNotificationTarget | Guid | The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't... | |
| -CallbackOfferAudioFilePromptResourceId | Guid | The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF... | |
| -CallbackOfferTextToSpeechPrompt | String | The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key... | |
| -CallbackRequestDtmf | String | The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values: | |
| -CallToAgentRatioThresholdBeforeOfferingCallback | Int16 | The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition. | |
| -ChannelId | String | Id of the channel to connect a call queue to. | |
| -ChannelUserObjectId | Guid | Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). This is the GUID of one of the owners of the team the channels belongs to. | |
| -ComplianceRecordingForCallQueueTemplateId | List | The ComplianceRecordingForCallQueueTemplateId parameter indicates a list of up to 2 Compliance Recording for Call Queue templates to apply to the call queue. | |
| -ConferenceMode | Boolean | The ConferenceMode parameter indicates whether or not Conference mode will be applied on calls for this Call queue. Conference mode significantly reduces the amount of time it takes for a caller to be connected to an... | |
| -CustomAudioFileAnnouncementForCR | Guid | The CustomAudioFileAnnouncementForCR parameter indicates the unique identifier for the Audio file prompt which is played to callers when compliance recording for call queues is enabled. | |
| -CustomAudioFileAnnouncementForCRFailure | Guid | The CustomAudioFileAnnouncementForCRFailure parameter indicates the unique identifier for the Audio file prompt which is played to callers if the compliance recording for call queue bot is unable to join or drops... | |
| -DistributionLists | List | The DistributionLists parameter lets you add all the members of the distribution lists to the Call Queue. This is a list of distribution list GUIDs. A service wide configurable maximum number of DLs per Call Queue... | |
| -EnableNoAgentSharedVoicemailSystemPromptSuppression | Boolean | The EnableNoAgentSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when NoAgentAction is set to SharedVoicemail. | |
| -EnableNoAgentSharedVoicemailTranscription | Boolean | The EnableNoAgentSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on no agents. This parameter is only applicable when NoAgentAction is set to SharedVoicemail. | |
| -EnableOverflowSharedVoicemailSystemPromptSuppression | Boolean | The EnableOverflowSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail. | |
| -EnableOverflowSharedVoicemailTranscription | Boolean | The EnableOverflowSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on overflow. This parameter is only applicable when OverflowAction is set to SharedVoicemail. | |
| -EnableTimeoutSharedVoicemailSystemPromptSuppression | Boolean | The EnableTimeoutSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail. | |
| -EnableTimeoutSharedVoicemailTranscription | Boolean | The EnableTimeoutSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on timeout. This parameter is only applicable when TimeoutAction is set to SharedVoicemail. | |
| -HideAuthorizedUsers | List | This is a list of GUIDs of authorized users who should not appear on the list of supervisors for the agents who are members of this queue. The GUID should contain 32 digits with 4 dashes... | |
| -IsCallbackEnabled | Boolean | The IsCallbackEnabled parameter is used to turn on/off callback. | |
| -LanguageId | String | The LanguageId parameter indicates the language that is used to play shared voicemail prompts. This parameter becomes a required parameter if either OverflowAction or TimeoutAction is set to SharedVoicemail. | |
| -LineUri | String | This parameter is reserved for Microsoft internal use only. | |
| -MusicOnHoldAudioFileId | Guid | The MusicOnHoldAudioFileId parameter represents music to play when callers are placed on hold. This is the unique identifier of the audio file. This parameter is required if the UseDefaultMusicOnHold parameter is not... | |
| -Name | String | yes | The Name parameter specifies a unique name for the Call Queue. |
| -NoAgentAction | Object | The NoAgentAction parameter defines the action to take if the no agents condition is reached. The NoAgentAction property must be set to one of the following values: Queue, Disconnect, Forward, Voicemail, and... | |
| -NoAgentActionCallPriority | Int16 | If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the... | |
| -NoAgentActionTarget | String | The NoAgentActionTarget represents the target of the no agent action. If the NoAgentAction is set to Forward, this parameter must be set to a GUID or a telephone number with a mandatory 'tel:' prefix. If the... | |
| -NoAgentApplyTo | Object | The NoAgentApplyTo parameter defines if the NoAgentAction applies to calls already in queue and new calls arriving to the queue, or only new calls that arrive once the No Agents condition occurs. The default value is... | |
| -NoAgentDisconnectAudioFilePrompt | Guid | The NoAgentDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to no agents. | |
| -NoAgentDisconnectTextToSpeechPrompt | String | The NoAgentDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to no agents. | |
| -NoAgentRedirectPersonAudioFilePrompt | Guid | The NoAgentRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to no agents. | |
| -NoAgentRedirectPersonTextToSpeechPrompt | String | The NoAgentRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to no agents. | |
| -NoAgentRedirectPhoneNumberAudioFilePrompt | Guid | The NoAgentRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents. | |
| -NoAgentRedirectPhoneNumberTextToSpeechPrompt | String | The NoAgentRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents. | |
| -NoAgentRedirectVoiceAppAudioFilePrompt | Guid | The NoAgentRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to no agents. | |
| -NoAgentRedirectVoiceAppTextToSpeechPrompt | String | The NoAgentRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to no agents. | |
| -NoAgentRedirectVoicemailAudioFilePrompt | Guid | The NoAgentRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to no agent. | |
| -NoAgentRedirectVoicemailTextToSpeechPrompt | String | The NoAgentRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to no agent. | |
| -NoAgentSharedVoicemailAudioFilePrompt | Guid | The NoAgentSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This... | |
| -NoAgentSharedVoicemailTextToSpeechPrompt | String | The NoAgentSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This parameter... | |
| -NumberOfCallsInQueueBeforeOfferingCallback | Int16 | The number of calls in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Set to null ($null) to disable this condition. | |
| -OboResourceAccountIds | List | The OboResourceAccountIds parameter lets you add resource account with phone number to the Call Queue. The agents in the Call Queue will be able to make outbound calls using the phone number on the resource accounts.... | |
| -OverflowAction | Object | The OverflowAction parameter designates the action to take if the overflow threshold is reached. The OverflowAction property must be set to one of the following values: DisconnectWithBusy, Forward, Voicemail, and... | |
| -OverflowActionCallPriority | Int16 | If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the... | |
| -OverflowActionTarget | String | The OverflowActionTarget parameter represents the target of the overflow action. If the OverFlowAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If... | |
| -OverflowDisconnectAudioFilePrompt | Guid | The OverflowDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to overflow. | |
| -OverflowDisconnectTextToSpeechPrompt | String | The OverflowDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to overflow. | |
| -OverflowRedirectPersonAudioFilePrompt | Guid | The OverflowRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to overflow. | |
| -OverflowRedirectPersonTextToSpeechPrompt | String | The OverflowRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to overflow. | |
| -OverflowRedirectPhoneNumberAudioFilePrompt | Guid | The OverflowRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow. | |
| -OverflowRedirectPhoneNumberTextToSpeechPrompt | String | The OverflowRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow. | |
| -OverflowRedirectVoiceAppAudioFilePrompt | Guid | The OverflowRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to overflow. | |
| -OverflowRedirectVoiceAppTextToSpeechPrompt | String | The OverflowRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to overflow. | |
| -OverflowRedirectVoicemailAudioFilePrompt | Guid | The OverflowRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to overflow. | |
| -OverflowRedirectVoicemailTextToSpeechPrompt | String | The OverflowRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to overflow. | |
| -OverflowSharedVoicemailAudioFilePrompt | Guid | The OverflowSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This... | |
| -OverflowSharedVoicemailTextToSpeechPrompt | String | The OverflowSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This parameter... | |
| -OverflowThreshold | Int16 | The OverflowThreshold parameter defines the number of calls that can be in the queue at any one time before the overflow action is triggered. The OverflowThreshold can be any integer value between 0 and 200,... | |
| -PresenceBasedRouting | Boolean | The PresenceBasedRouting parameter indicates whether or not presence based routing will be applied while call being routed to Call Queue agents. When set to False, calls will be routed to agents who have opted in to... | |
| -RoutingMethod | Object | The RoutingMethod parameter defines how agents will be called in a Call Queue. If the routing method is set to Serial, then agents will be called one at a time. If the routing method is set to Attendant, then agents... | |
| -ServiceLevelThresholdResponseTimeInSecond | Int16 | The target number of seconds calls should be answered in. This number is used to calculate the call queue service level percentage. | |
| -SharedCallQueueHistoryTemplateId | String | The SharedCallQueueHistoryTemplateId parameter indicates the Shared Call History template to apply to the call queue. | |
| -SharedVoicemailTriageSettingsTemplateId | String | The SharedVoicemailTriageSettingsTemplateId enables automatic triage of Shared Voicemails using a compliant Substrate Large Language Model (LLM). It also specifies which additional LLM‑generated fields are added to... | |
| -ShiftsSchedulingGroupId | String | Id of the Scheduling Group to connect a call queue to. | |
| -ShiftsTeamId | String | Id of the Team containing the Scheduling Group to connect a call queue to. | |
| -ShouldOverwriteCallableChannelProperty | Boolean | A Teams Channel can only be linked to one Call Queue at a time. To force reassignment of the Teams Channel to a new Call Queue, set this to $true. | |
| -Tenant | Guid | This parameter is reserved for Microsoft internal use only. | |
| -TextAnnouncementForCR | String | The TextAnnouncementForCR parameter indicates the custom Text-to-Speech (TTS) prompt which is played to callers when compliance recording for call queues is enabled. | |
| -TextAnnouncementForCRFailure | String | The TextAnnouncementForCRFailure parameter indicates the custom Text-to-Speech (TTS) prompt which is played to callers if the compliance recording for call queue bot is unable to join or drops from the call. | |
| -TimeoutAction | Object | The TimeoutAction parameter defines the action to take if the timeout threshold is reached. The TimeoutAction property must be set to one of the following values: Disconnect, Forward, Voicemail, and SharedVoicemail.... | |
| -TimeoutActionCallPriority | Int16 | If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the... | |
| -TimeoutActionTarget | String | The TimeoutActionTarget represents the target of the timeout action. If the TimeoutAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the... | |
| -TimeoutDisconnectAudioFilePrompt | Guid | The TimeoutDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to timeout. | |
| -TimeoutDisconnectTextToSpeechPrompt | String | The TimeoutDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to timeout. | |
| -TimeoutRedirectPersonAudioFilePrompt | Guid | The TimeoutRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to timeout. | |
| -TimeoutRedirectPersonTextToSpeechPrompt | String | The TimeoutRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to timeout. | |
| -TimeoutRedirectPhoneNumberAudioFilePrompt | Guid | The TimeoutRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout. | |
| -TimeoutRedirectPhoneNumberTextToSpeechPrompt | String | The TimeoutRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout. | |
| -TimeoutRedirectVoiceAppAudioFilePrompt | Guid | The TimeoutRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to timeout. | |
| -TimeoutRedirectVoiceAppTextToSpeechPrompt | String | The TimeoutRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to timeout. | |
| -TimeoutRedirectVoicemailAudioFilePrompt | Guid | The TimeoutRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to timeout. | |
| -TimeoutRedirectVoicemailTextToSpeechPrompt | String | The TimeoutRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to timeout. | |
| -TimeoutSharedVoicemailAudioFilePrompt | Guid | The TimeoutSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This... | |
| -TimeoutSharedVoicemailTextToSpeechPrompt | String | The TimeoutSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This parameter... | |
| -TimeoutThreshold | Int16 | The TimeoutThreshold parameter defines the time (in seconds) that a call can be in the queue before that call times out. At that point, the system will take the action specified by the TimeoutAction parameter. The... | |
| -UseDefaultMusicOnHold | Boolean | The UseDefaultMusicOnHold parameter indicates that this Call Queue uses the default music on hold. This parameter cannot be specified together with MusicOnHoldAudioFileId. | |
| -Users | List | The Users parameter lets you add agents to the Call Queue. This parameter expects a list of user unique identifiers (GUID). | |
| -WaitTimeBeforeOfferingCallbackInSecond | Int16 | The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition. | |
| -WelcomeMusicAudioFileId | Guid | The WelcomeMusicAudioFileId parameter represents the audio file to play when callers are connected with the Call Queue. This is the unique identifier of the audio file. | |
| -WelcomeTextToSpeechPrompt | String | This parameter indicates which Text-to-Speech (TTS) prompt is played when callers are connected to the Call Queue. |
Reference facts derived from Microsoft documentation, © Microsoft, licensed CC BY 4.0; restructured with original guidance by serv365.ai.