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New-CsSharedVoicemailTriageSettingsTemplate

Microsoft Teams MicrosoftTeams New-*

The Shared Voicemail Triage Settings Template enables automatic triage of Shared Voicemail using a compliant Substrate Large Language Model (LLM). It also defines which LLM‑generated fields are added to each shared voicemail message, including the importance flag, summary, suggested actions, and categories. All data is processed in real time by the model, and the results are stored in your organization’s Exchange environment as part of the delivered voicemail message.

Quick start script

# New-CsSharedVoicemailTriageSettingsTemplate — quick start (serv365.ai)
# 1. Connect (app-only shown; interactive: omit the certificate parameters)
Connect-MicrosoftTeams -CertificateThumbprint $thumb -ApplicationId $appId -TenantId $tenantId

# 2. Capture the current state first — you cannot roll back what you never recorded
$before = Get-CsSharedVoicemailTriageSettingsTemplate
$before | Format-List

# 3. Make the change
New-CsSharedVoicemailTriageSettingsTemplate -Description <String> -Name <String>

# 4. Verify and diff
$after = Get-CsSharedVoicemailTriageSettingsTemplate
Compare-Object ($before | Out-String) ($after | Out-String)

Syntax

New-CsSharedVoicemailTriageSettingsTemplate -Name <string> -Description <string> [-EnableUrgencyDetection <bool>] [-EnableCategoryDetection <bool>] [-EnableCallToActionDetection <bool>] [-EnableVoiceToTextSummary <bool>] [<CommonParameters>]

Parameters (6)

Parameter	Type	Required	What it controls
-Description	String	yes	A description for the template for automatic voicemails triage
-EnableCallToActionDetection	bool		When enabled, LLM identifies all actionable tasks in the voicemail and also assigns standard action types such as Callback, Email Reply, Set Appointment, Reschedule Appointment, or Cancel Appointment.
-EnableCategoryDetection	bool		When enabled, LLM assigns category as short noun representing the voicemail’s primary intent. Standard categories such as Junk or Harmful Content may also be applied when appropriate.
-EnableUrgencyDetection	bool		When enabled, LLM identifies time critical messages and marks them as Important
-EnableVoiceToTextSummary	bool		When enabled, LLM generates a one paragraph summary for a message. The first sentence captures the caller’s intent, followed by key details such as dates, times, required actions, and contact information.
-Name	String	yes	The name of the template.

Reference facts derived from Microsoft documentation, © Microsoft, licensed CC BY 4.0; restructured with original guidance by serv365.ai.