Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users weren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional way to circumvent impact, affected users could have used the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization had enabled Copilot access within Outlook, the user could continue using Copilot to draft an email once they'd moved to Outlook. Final status: After the deployment of our fix, our internal service telemetry has verified that the "Edit in Outlook" button is now appearing as expected after prompting Copilot Chat to draft a message, and that the impact has been remediated. Scope of impact: Any user prompting Copilot Chat to draft an email message may have been impacted. Start time: Wednesday, December 10, 2025, at 12:48 PM UTC End time: Tuesday, April 14, 2026, at 9:33 AM UTC Root cause: An impacting upstream code issue prevented the "edit In Outlook" button from appearing after prompting Copilot Chat to draft an email message, Next steps: - We're further analyzing the isolated upstream code issue to help us prevent similar problems in the future. This is the final update for the event.

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional way to circumvent impact, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: We're progressing with our internal validations that will allow us to re-enable editing within Outlook and expect an updated timeline for the impact being remediated will be available by our next scheduled communication update. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Tuesday, April 14, 2026, at 10:30 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional way to circumvent impact, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: It's taking longer than expected but we're continuing our additional validations in preparation for re-enabling the affected "Edit in Outlook" feature. Once available, we’ll provide a resolution timeline. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Monday, April 13, 2026, at 10:30 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional way to circumvent impact, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: We’re continuing additional validations in preparation for re-enabling the feature, which will require more time to complete. Once available, we’ll provide a resolution timeline. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Friday, April 10, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional way to circumvent impact, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: Our additional validations being performed in preparation for the re-enablement of the feature require additional time to complete. As we progress through these validations, we're calculating the timeline for resolution, and we'll provide this information once it’s available. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Thursday, April 9, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional way to circumvent impact, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: The supplementary validations required to ensure full remediation once the feature is re-enabled are taking longer than initially anticipated. We’ll provide a timeline for remediation as soon as it becomes available. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Tuesday, April 7, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional way to circumvent impact, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: The re-enablement of the "Edit in Outlook" feature has been delayed by an additional 48 hours while we complete supplementary validations to ensure that once the feature is re-enabled, impact will be fully resolved. We aim to provide a timeline for remediation once one becomes available. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Friday, April 3, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: We're expecting an updated timeline for our re-enablement of the feature for all affected users will be available by our next scheduled communication update. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Wednesday, April 1, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: We're continuing our evaluation regarding whether further latency is expected to occur before we proceed with the re-enablement for the feature to all affected users. We'll provide a timeline for remediation as soon as one becomes available. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature is temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Tuesday, March 31, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot Chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: We're evaluating whether any further latency is expected to occur before we proceed with the re-enablement for the feature. We expect to have a timeline for the completion of the enablement by the time of our next update. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Monday, March 30, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: We're continuing to address the latency issue observed after our initial re-enablement of the feature to 50 percent of the affected environment to correct this impact and resume our deployment. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Friday, March 27, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: As we proceed with re-enabling the affected feature, we've observed an increase in latency occurring per our telemetry. We're pausing the re-enablement at this time while we work to address this increase in latency before continuing. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Wednesday, March 25, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: After verifying that re-enabling the "Edit in Outlook" button restores access to that feature without adverse effects, we're resuming the process for the remaining affected users. We're expecting an updated timeline for completing the re-enablements will be available by our next scheduled communication. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Tuesday, March 24, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: Our re-enable of the "Edit in Outlook" button was paused at 50 percent of the affected environments as we review telemetry to ensure this has not introduced any adverse impacts. Once we’ve confirmed there is no additional impact, we’ll re-initiate the re-enablement. We anticipate that this process will complete by our previously estimated time of Sunday, March 22, 2026, after which we'll confirm impact remediation for users. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Estimated time to resolve: We anticipate impact to be remediated by Sunday, March 22, 2026. Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Monday, March 23, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: We've implemented performance optimizations to assist with improving the slow request response times, and we're now continuing our re-enablement of the "Edit in Outlook" button across the remaining 50 percent of affected environments. We anticipate this re-enablement to be completed by Sunday, March 22, 2026 and we'll update on the progress of this action in our next communication. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Estimated time to resolve: We anticipate impact to be remediated by Sunday, March 22, 2026. Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Wednesday, March 18, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: As an optional work around, affected users can use the Copy button to transfer a generated draft from Copilot chat to Outlook, and continue their work. If your organization has enabled Copilot access within Outlook, the user can continue using Copilot to draft an email once they've moved to Outlook. Current status: Our work to improve the slow request response times continues. We're ensuring that the improvement process will not cause any additional service issues before we re-enable the feature. We anticipate being able to have a solution ready by Friday, March 20, 2026. We will provide any available updates to the progress at next scheduled communication time. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Monday, March 9, 2026, at 10:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: When users prompt Copilot Chat to draft an email message, the button to "Edit in Outlook" may not appear as expected. Current status: Our metrics indicate that there are slow request response times, making the current metrics insufficient to proceed with re-enabling the "Edit in Outlook" button for the remaining 50 percent of users. We're reviewing possible options to improve request response times, so that we can bring the metrics up to an acceptable level before re-enabling the feature. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Monday, February 23, 2026, at 11:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: When users prompt Copilot Chat to draft an email message, the button to "Edit in Outlook" may not appear as expected. Current status: After re-enabling the feature for 50 percent of the affected environment and then pausing the rollout, the current metrics we've reviewed are not substantial enough to confirm whether to proceed with re-enabling for the remaining 50 percent. We're continuing to monitor metrics until our next scheduled communication update to gather more insight and determine when to proceed with further enabling. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Thursday, February 12, 2026, at 11:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: When users prompt Copilot Chat to draft an email message, the button to "Edit in Outlook" may not appear as expected. Current status: We've paused re-enabling the feature as we perform additional validations to ensure the efficacy of the fix in the broader environment. Once these validations have completed, we'll resume enabling the feature for the rest of the impacted users to fully remediate impact. We expect to have a timeline for completing re-enablement of the feature with our next scheduled communication update. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Thursday, February 5, 2026, at 11:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: When users prompt Copilot Chat to draft an email message, the button to "Edit in Outlook" may not appear as expected. Current status: We've begun re-enabling the feature and about half of the affected users will now see the "Edit in Outlook" button. As the feature continues to saturate the affected environments, users will gradually have access to the feature. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Start time: Friday, December 19, 2025, at 6:00 PM UTC Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Tuesday, February 3, 2026, at 11:00 PM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: When users prompt Copilot Chat to draft an email message, the button to "Edit in Outlook" may not appear as expected. Current status: We're continuing to determine a timeline for the re-enablement of the "Edit in Outlook" feature in Copilot Chat that we expect will remediate impact. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Tuesday, January 27, 2026, at 12:00 AM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: When users prompt Copilot Chat to draft an email message, the button to "Edit in Outlook" may not appear as expected. Current status: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. We're determining a timeline for the re-enablement of the feature. Scope of impact: Any user prompting Copilot Chat to draft an email message may be impacted. Root cause: As part of our ongoing efforts to strengthen the Copilot platform, the "Edit in Outlook" feature was temporarily disabled while we address an upstream code issue affecting that feature. Affected users are encouraged to review the workaround information in the more info above while we continue to prepare a comprehensive solution. Next update by: Saturday, January 24, 2026, at 1:00 AM UTC

Title: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message User impact: Users aren't shown the "Edit in Outlook" button after prompting Copilot Chat to draft an email message. More info: When users prompt Copilot Chat to draft an email message, the button to "Edit in Outlook" doesn't appear as expected. Current status: We're investigating a potential issue with Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.