Admins may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center

Title: Admins may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center User impact: Admins may not have seen accurate usage data for Copilot Chat in the Microsoft 365 admin center. More info: Admins may have seen lower than expected data reported for Copilot Chat users who didn't have a Microsoft 365 Copilot standalone license assigned. Final status: We've confirmed after a period of monitoring that the data restatement process has completed and impact is fully remediated. Scope of impact: This issue may have affected any admin attempting to view reports for Copilot Chat through the Microsoft 365 admin center. Start time: Tuesday, June 2, 2026, at 10:05 AM UTC End time: Thursday, June 18, 2026, at 5:04 PM UTC Root cause: A recent upgrade to unlicensed users' capabilities within Copilot Chat wasn't included in current usage logging logic, causing exclusion of that data from usage reports, which resulted in impact. Next steps: We're reviewing and improving our update validation procedures to detect and prevent similar data exclusions in usage reports in the future. This is the final update for the event.

Title: Admins may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center User impact: Admins may not see accurate usage data for Copilot Chat in the Microsoft 365 admin center. More info: Admins may see lower than expected data reported for Copilot Chat users who don't have a Microsoft 365 Copilot standalone license assigned. Current status: We're monitoring the final stages of the data restatement process for the organizational level trend view to validate that this issue is fully resolved. Scope of impact: This issue may affect any admin attempting to view reports for Copilot Chat through the Microsoft 365 admin center. Start time: Tuesday, June 2, 2026, at 10:05 AM UTC Root cause: A recent upgrade to unlicensed users' capabilities within Copilot Chat wasn't included in current usage logging logic, causing exclusion of that data from usage reports, which is resulting in impact. Next update by: Thursday, June 18, 2026, at 9:00 PM UTC

Title: Admins may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center User impact: Admins may not see accurate usage data for Copilot Chat in the Microsoft 365 admin center. More info: Admins may see lower than expected data reported for Copilot Chat users who don't have a Microsoft 365 Copilot standalone license assigned. Current status: The backlogged data has completed restatement for active days metrics, which has restored user level details for this event. We're continuing to monitor the final stages of the restatement process for the organizational level trend view to ensure that all usage data is fully restored. Scope of impact: This issue may affect any admin attempting to view reports for Copilot Chat through the Microsoft 365 admin center. Start time: Tuesday, June 2, 2026, at 10:05 AM UTC Root cause: A recent upgrade to unlicensed users' capabilities in the Copilot Chat wasn't included in current usage logging logic, resulting in exclusion of that data from usage reports. Next update by: Wednesday, June 17, 2026, at 9:00 PM UTC

Title: Admins may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center User impact: Admins may not see accurate usage data for Copilot Chat in the Microsoft 365 admin center. More info: Admins may see lower than expected data reported for Copilot Chat users who don't have a Microsoft 365 Copilot standalone license assigned. Current status: We're continuing to monitor as the backlogged data such as Organization level trend views and Active days metrics in the user level table of Copilot chat usage reports are being processed to ensure all data is included in the reports. Scope of impact: This issue may affect any admin attempting to view reports for Copilot Chat through the Microsoft 365 admin center. Root cause: A recent upgrade to unlicensed users' capabilities in the Copilot Chat wasn't included in current usage logging logic, resulting in exclusion of that data from usage reports. Next update by: Tuesday, June 16, 2026, at 9:00 PM UTC

Title: Admins may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center User impact: Admins may not see accurate usage data for Copilot Chat in the Microsoft 365 admin center. More info: Admins may see lower than expected data reported for Copilot Chat users who don't have a Microsoft 365 Copilot standalone license assigned. Current status: We've confirmed that all necessary fixes for usage metrics have been successfully deployed. Admins may start seeing an increase in active usage for Copilot Chat. Additionally, we're monitoring as backlogged data is being drained to ensure all previous impacted usage data during the duration of this event is fully restored. Scope of impact: This issue may affect any admin attempting to view reports for Copilot Chat through the Microsoft 365 admin center. Root cause: A recent upgrade to unlicensed users' capabilities in the Copilot Chat wasn't included in current usage logging logic, resulting in exclusion of that data from usage reports. Next update by: Tuesday, June 16, 2026, at 12:00 AM UTC

Title: Users may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center User impact: Users may not see accurate usage data for Copilot Chat in usage reports within the Microsoft 365 admin center. More info: This issue strictly affects usage data for unlicensed Copilot Chat users. Users may see lower than expected data reported for unlicensed Copilot Chat users. Current status: We've implemented a code fix to restore organizational-level metrics such as accurate Active User counts, and we've confirmed that our fixes are allowing updated accurate reporting to reach affected users. We're working to isolate the root cause on why user-level metrics aren’t being reported in a timely manner to determine our next remediation steps to restore affected user-level metrics. Scope of impact: This issue may affect any user attempting to view reports for Copilot Chat through the Microsoft 365 admin center. Start time: Tuesday, June 2, 2026, at 10:05 AM UTC Root cause: A recent upgrade to unlicensed users' capabilities in the Copilot Chat wasn't included in current usage logging logic, resulting in exclusion of that data from usage reports. Next update by: Monday, June 15, 2026, at 9:00 PM UTC

Title: Users may not see accurate usage data for Microsoft 365 Copilot Chat in the Microsoft 365 admin center User impact: Users may not see accurate usage data for Copilot Chat in usage reports within the Microsoft 365 admin center. More info: This issue strictly affects usage data for unlicensed Copilot Chat users. Users may see lower than expected data reported for unlicensed Copilot Chat users. Current status: This is a continuation of MO1388943. We're continuing to review a recent upgrade to identify a viable method to restate the affected data and remediate the impact. Scope of impact: This issue may affect any user attempting to view reports for Copilot Chat through the Microsoft 365 admin center. Root cause: A recent upgrade to unlicensed users' capabilities in the Copilot Chat wasn't included in current usage logging logic, resulting in exclusion of that data from usage reports. Next update by: Sunday, June 14, 2026, at 9:00 PM UTC