Users' Microsoft 365 Copilot document editing prompts may fail in the Microsoft Word desktop app and web clients

Title: Users' Microsoft 365 Copilot document editing prompts may fail in the Microsoft Word desktop app and web clients User impact: Users' Microsoft 365 Copilot document editing prompts may have failed in the Microsoft Word desktop app and web clients. Final status: After completing our analysis of the trend of increased traffic we observed through service health telemetry, we've determined that the service is healthy and a service incident didn't actually occur. This communication will expire in 24 hours. This is the final update for the event.

Title: Users' Microsoft 365 Copilot document editing prompts may fail in the Microsoft Word desktop app and web clients User impact: Users' Microsoft 365 Copilot document editing prompts may fail in the Microsoft Word desktop app and web clients. Current status: We've identified a trend of increased traffic through our analysis of service health telemetry that we believe may be contributing to this event. We're continuing our investigation to confirm our theory and develop our next steps. Scope of impact: This issue may impact any user who is attempting to complete Copilot prompts in the Word desktop app or Office for the web. This information may be updated as our investigation continues. Next update by: Tuesday, October 13, 2026, at 10:00 PM UTC

Title: Users' Microsoft 365 Copilot document editing prompts may fail in the Microsoft Word desktop app and web clients User impact: Users' Microsoft 365 Copilot document editing prompts may fail in the Microsoft Word desktop app and web clients. Current status: We're investigating service health telemetry to determine why these prompts are failing to complete. Scope of impact: This issue may impact any user who is attempting to complete Copilot prompts in the Word desktop app or Office for the web. This information may be updated as our investigation continues. Next update by: Tuesday, October 13, 2026, at 8:00 PM UTC

Title: We're looking into a potential problem impacting Microsoft 365 Copilot Chat User impact: We're checking for potential impact to your users. Current status: We're investigating a potential issue impacting Microsoft 365 Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.