Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web

Title: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web User impact: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web. Final status: The fix has completed deployment, and we've validated this has remediated impact with affected users and service telemetry. Scope of impact: Any users’ text may have turned blank when translated from the reading pane in Outlook desktop and Outlook on the web. Start time: Monday, May 04, 2026, at 3:00 PM UTC End time: Tuesday, May 12, 2026, at 2:00 AM UTC Root cause: A configuration issue deployed with Microsoft Outlook build 20260501 resulted in impact. Next steps: - We're continuing the analysis of the impacting configuration change to better identify and prevent similar impact in the future. This is the final update for this event.

Title: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web User impact: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web. Current status: We've determined that a configuration issue deployed with Microsoft Outlook build 20260501 is leading to the impact. We’ve developed and initiated the deployment of a fix to address this issue and expect that this issue should be resolved by our next scheduled update. Scope of impact: Any users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web. This information may be updated as our investigation continues. Start time: Monday, May 04, 2026, at 3:00 PM UTC Root cause: A configuration issue deployed with Microsoft Outlook build 20260501 is leading to the impact. Next update by: Tuesday, May 12, 2026, at 7:00 PM UTC

Title: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web User impact: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web. Current status: We're reviewing system logs and samples provided by affected users to isolate the origin of this issue. Scope of impact: Any users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web. This information may be updated as our investigation continues. Next update by: Tuesday, May 12, 2026, at 1:30 AM UTC

Title: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web User impact: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web. Current status: We're investigating a potential issue in which users’ text turns blank when translated from the reading pane in Outlook desktop and Outlook on the web and checking for impact to your organization. We'll provide an update within 30 minutes.