Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web

Title: Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web User impact: Users may have been unable to drag and drop email messages between folders in new Outlook and Outlook on the web. More info: Users were still able to move email messages by right clicking and selecting the desired folder or they could close the My Day pane when completing drag and drop. Final status: We've validated that the fix to correct the impact caused by the update to the My Day pane has completed deployment and the impact has been remediated. Scope of impact: Users may have been unable to drag and drop email messages between folders in new Outlook and Outlook on the web. Start time: Tuesday, February 10, 2026, at 1:00 AM UTC End time: Tuesday, July 14, 2026, at 8:30 PM UTC Root cause: A service-side update added additional items to the target locations of the My Day pane, which resulted in the impact. Next steps: - We're reviewing our update release standards to ensure similar issues are identified and corrected ahead of deployment to prevent this from reoccurring. This is the final update for the event.

Title: Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web User impact: Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web. More info: Users are still able to move email messages by right clicking and selecting the desired folder or they can close the My Day pane when completing drag and drop. Current status: We've initialized the deployment of the fix, and we anticipate it will have fully saturated in the affected environment by the time of our next scheduled update. Scope of impact: Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web. This information may be updated as the investigation continues. Start time: Tuesday, February 10, 2026, at 1:00 AM UTC Root cause: A service-side update added additional items to the target locations of the My Day pane, resulting in this impacting event. Next update by: Tuesday, July 14, 2026, at 11:00 PM UTC

Title: Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web User impact: Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web. More info: Users are still able to move email messages by right clicking and selecting the desired folder or they can close the My Day pane when completing drag and drop. Current status: We've identified a service-side update that added additional items to the target location of the My Day pane, resulting in this impacting event. We've created a fix and are validating it before it’s deployed. We anticipate having an update on the deployment timeline at next communication time. Scope of impact: Users may be unable to drag and drop email messages between folders in new Outlook and Outlook on the web. This information may be updated as the investigation continues. Start time: Tuesday, February 10, 2026, at 1:00 AM UTC Root cause: A service-side update added additional items to the target locations of the My Day pane, resulting in this impacting event. Next update by: Tuesday, July 14, 2026, at 9:00 PM UTC

Title: Users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web User impact: Users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web. More info: Users are still able to move email messages by right clicking and selecting the desired folder. Current status: We're continuing to review the screen recordings and HTTP Archive format (HAR) traces provided by a subset of affected users alongside recent service-side changes in order further our understanding of this impact to assist in the development of remediation steps. Scope of impact: Your organization is impacted by this event, and users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web. This information may be updated as the investigation continues. Next update by: Tuesday, July 14, 2026, at 5:00 PM UTC

Title: Users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web User impact: Users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web. Current status: We're reviewing documentation of impact, including screen recordings and HTTP Archive format (HAR) traces, provided by a subset of affected users to assist in our investigation into the underlying root cause of this event. Scope of impact: Your organization is impacted by this event, and users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web. This information may be updated as the investigation continues. Next update by: Monday, July 13, 2026, at 9:30 PM UTC

Title: Users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web User impact: Users are unable to drag and drop email messages between folders in new Outlook and Outlook on the web. Current status: We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.