Service issues › EX1473520
Users may have encountered issues with the auto compose feature in Outlook mobile app for iOS
- Started
- 15 Sep 2026 00:00 UTC
- Resolved
- 18 Sep 2026 14:31 UTC
- Status
- serviceRestored
- Origin
- microsoft
Timeline & resolution
18 Sep 2026 14:33 UTC · regular
Title: Users may have encountered issues with the auto compose feature in Outlook mobile app for iOS
User impact: Users may have encountered issues with the auto compose feature in Outlook mobile app for iOS.
More info: Impact was specific to directory searches, and suggestions when composing email messages from the Outlook app for IOS.
Final status: We've successfully deployed the fix and after an extended period of monitoring service health, we've confirmed that impact has been resolved.
Scope of impact: Impact was limited to approximately 10 percent of users performing directory searches or expecting suggestions within Outlook mobile on iOS.
Start time: Tuesday, September 15, 2026, at 12:00 AM UTC
End time: Friday, September 18, 2026, at 5:00 AM UTC
Root cause: A recent update to a search component that facilitates directory and suggestion requests contained a code error, resulting in impact.
Next steps: We're reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.
17 Sep 2026 16:39 UTC · regular
Title: Users may encounter issues with the auto compose feature in the Outlook mobile app for iOS client
User impact: Users may encounter issues with the auto compose feature in the Outlook mobile app for iOS client.
More info: Impact is specific to directory searches, and suggestions when composing email messages from the Outlook app for IOS.
Current status: We've identified that a recent update to a search component that facilitates directory and suggestion requests contains a code error, resulting in impact. We've developed a fix and are monitoring as it progresses.
Scope of impact: Impact is limited to approximately 10 percent of users performing directory searches or expecting suggestions within Outlook mobile on iOS.
Start time: Tuesday, September 15, 2026, at 12:00 AM UTC
Root cause: A recent update to a search component that facilitates directory and suggestion requests contains a code error, resulting in impact.
Next update by: Friday, September 18, 2026, at 3:00 PM UTC
17 Sep 2026 16:16 UTC · regular
Title: Users may encounter issues with the auto compose feature in Outlook mobile app for iOS
User impact: Users may encounter issues with the auto compose feature in Outlook mobile app for iOS.
Current status: We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.
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