Some admins may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center

Title: Some admins may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center User impact: Admins may have experienced delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center. Final status: We've confirmed that the backlogged data has successfully processed and that service health has been restored. Scope of impact: Some admins in the Asia Pacific and North America regions may have experienced delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center. Start time: Tuesday, May 12, 2026, at 12:00 AM UTC End time: Thursday, May 14, 2026, at 3:30 AM UTC Root cause: Pipelines utilized to compile and provide updated usage report data were impacted by heavy traffic, which caused the delay in receiving app usage reports. Next steps: We've deployed a performance fix that will prevent this issue from reoccurring, and we'll continue to monitor pipeline health to ensure consistent reliability. This is the final update for the event.

Title: Some admins may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center User impact: Admins may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center. Current status: We've restored our pipelines to a healthy state and confirmed that the app usage data is now being compiled as expected. The backlog of data is now processing, and we expect that all app usage data will be available to admins by the time of our next update. Scope of impact: Some admins in the Asia Pacific and North America regions may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center. Start time: Tuesday, May 12, 2026, at 12:00 AM UTC Root cause: Pipelines utilized to compile and provide updated app usage data are operating in an unhealthy state, resulting in impact. Next update by: Thursday, May 14, 2026, at 8:00 PM UTC

Title: Some admins may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center User impact: Admins may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center. Current status: Our service monitoring has alerted us to ongoing delays of up to 72 hours for app usage reports in the Microsoft 365 admin center. We've isolated that our pipelines utilized to compile and provide updated app usage data are operating in an unhealthy state, resulting in impact. We're working to restore the affected data pipelines to a healthy state and we anticipate this action to be completed by our next scheduled update. Scope of impact: Some admins in the Asia Pacific and North America regions may experience delays of up to 72 hours receiving app usage reports in the Microsoft 365 admin center. Start time: Tuesday, May 12, 2026, at 12:00 AM UTC Root cause: Pipelines utilized to compile and provide updated app usage data are operating in an unhealthy state, resulting in impact. Next update by: Wednesday, May 13, 2026, at 8:00 PM UTC