Users may be unable to initiate Office app installations in the My Account portal found within portal.office.com

Title: Users may be unable to initiate Office app installations in the My Account portal found within portal.office.com User impact: Users may have been unable to initiate Office app installations in the My Account portal found within portal.office.com. More info: Users that clicked on the button to begin the installation download may have seen that the button disappeared and the download wasn't initiated. Final status: We identified a recent service update that contained a code regression that incorrectly removed the download functionality from the My Account portal page, which led to this impact. We deployed a fix that reintroduced the download functionality and confirmed this has addressed the impact. Scope of impact: This issue may have affected any user attempting Office app installations from the My Account portal page. Start time: Wednesday, May 13, 2026, at 1:10 AM UTC End time: Wednesday, May 13, 2026, at 6:16 PM UTC Root cause: A recent service update that contained a code regression that incorrectly removed the download functionality from the My Account portal page, which led to this impact. Next steps: - We're reviewing our service update testing and validation procedures to determine areas for improvement in preventing similar code regressions from being introduced in future updates. This is the final update for the event.

Title: Users may be unable to initiate Office app installations in the My Account portal found within portal.office.com User impact: Users may have been unable to initiate Office app installations in the My Account portal found within portal.office.com. Current status: We've investigated a problem with the My Account portal Office app installations, and we’ve confirmed that service is now restored. We'll provide additional information in a closure summary within the “History” section of the “Service health” dashboard shortly.