Admins may see stale or delayed report data in the Microsoft 365 admin center

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may have seen stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, included the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Final status: We've confirmed that the data backlog has finished processing in all affected regions and has fully remediated impact for this issue. Scope of impact: Any admin located in the North America, Asia-Pacific, and Europe regions who attempted to view-up-to-date report data for the listed reports in the More info section for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, in the Microsoft 365 admin center may have been impacted. Start time: Friday, May 15, 2026, at 12:00 AM UTC End time: Thursday, May 21, 2026, at 2:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center was performing below expected thresholds, which led to report data being stale and delayed. Next steps: - We're reviewing our automated recovery and redirection processes for the affected portions of infrastructure responsible for supporting and providing report data to the Microsoft 365 admin center in order to understand how to better detect, prevent, and respond to similar service issues in the future. This is the final update for the event.

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, include the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: The backlog from Europe is taking longer than we anticipated to process, but we are making progress. We're continuing to monitor its progress and will provide an update to its progress at next communication time. Scope of impact: Any admin located in the North America, Asia-Pacific, and Europe regions who are attempting to view-up-to-date report data for the listed reports in the More info for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, in the Microsoft 365 admin center may be affected by this issue. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds, which is leading to report data being stale and delayed. Next update by: Thursday, May 21, 2026, at 7:00 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, include the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: The backlog from Europe is taking longer than we anticipated to process, but we are making progress. We're continuing to monitor its progress and will provide an update to its progress at next communication time. Scope of impact: Any admin located in the North America, Asia-Pacific, and Europe regions who are attempting to view-up-to-date report data for the listed reports in the More info for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, in the Microsoft 365 admin center may be affected by this issue. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds, which is leading to report data being stale and delayed. Next update by: Thursday, May 21, 2026, at 7:00 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, include the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: We've completed backlog processing through May 14, 2026, for all regions. We're continuing to monitor as backlog processing continues in the final region, Europe, for the final impacted day, May 15, to confirm full resolution for all impacted admins. Scope of impact: Any admin located in the North America, Asia-Pacific, and Europe regions who are attempting to view-up-to-date report data for the listed reports in the More info for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, in the Microsoft 365 admin center may be affected by this issue. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds, which is leading to report data being stale and delayed. Next update by: Wednesday, May 20, 2026, at 11:30 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, include the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: We're continuing to monitor as the backlog of report data is processed, and we'll provide an estimated timeline for this to complete as one becomes available. Scope of impact: Any admins located in the North America, Asia-Pacific, and Europe regions who are attempting to view-up-to-date report data for the listed reports in the More info for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, in the Microsoft 365 admin center may be affected by this issue. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds is leading to report data being stale and delayed. Next update by: Wednesday, May 20, 2026, at 8:00 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, include the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: After completing our processing of the backlog of report data for Tuesday, May 12, 2026, reports are now showing accurate data. However, we’ve since isolated a backlog of report data for Friday, May 15, 2026, which we’re now processing to address the problem in full.    Scope of impact: Any admins located in the North America, Asia-Pacific, and Europe regions who are attempting to view-up-to-date report data for the listed reports in the More info for Monday, May 11, 2026, Tuesday, May 12, 2026, or Friday, May 15, 2026, in the Microsoft 365 admin center may be affected by this issue. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds is leading to report data being stale and delayed. Next update by: Tuesday, May 19, 2026, at 7:30 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, or Tuesday, May 12, 2026, include the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: We're continuing to monitor the progress of processing the backlog of report data for Tuesday, May 12, 2026, which is taking longer than anticipated to complete. Once available, we'll provide a resolution timeline. Scope of impact: Any admins located in the North America, Asia-Pacific, and Europe regions who are attempting to view-up-to-date report data for the listed reports in the More info for Monday, May 11, 2026, or Tuesday, May 12, 2026, in the Microsoft 365 admin center may be affected by this issue. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds is leading to report data being stale and delayed. Next update by: Monday, May 18, 2026, at 5:30 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The affected reports for Monday, May 11, 2026, or Tuesday, May 12, 2026, include the following: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: We’ve been made aware that while initially this issue affected the four listed affected data reports for Monday 11, 2026, increased traffic to the portion of infrastructure that supports and provides report data to the Microsoft 365 admin center has additionally impacted these reports for Tuesday, May 12, 2026. We’ve updated the More info and Scope of impact to align with our findings. We’ve confirmed that the backlog of report data for Monday, May 11, 2026, has completed processing in all the affected regions. We’re now processing the backlog of report data for Tuesday, May 12, 2026, and we anticipate it’ll complete by our next scheduled communications update. Scope of impact: Any admins located in the North America, Asia-Pacific, and Europe regions who are attempting to view-up-to-date report data for the listed reports in the More info for Monday, May 11, 2026, or Tuesday, May 12, 2026, in the Microsoft 365 admin center may be affected by this issue. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds is leading to report data being stale and delayed. Next update by: Saturday, May 16, 2026, at 8:00 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The reports that may be affected include: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: We've confirmed that the backlog of data has completed processing in the Asia-Pacific and North America regions. The progress through the remaining impacted region is taking longer than anticipated, and we'll provide an update timeline for full remediation as soon as one becomes available. Scope of impact: Any admins located in the North America, Asia-Pacific, and Europe regions may be affected by this issue and see stale or delayed report data in the Microsoft 365 admin center. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds, leading to report data being stale and delayed. Next update by: Saturday, May 16, 2026, at 2:00 AM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The reports that may be affected include: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: We've confirmed that the backlog of data has completed processing in the Asia-Pacific region. We're monitoring this process as it continues through the remaining impacted environments and anticipate its completion by our next scheduled update. Scope of impact: Any admins located in the North America, Asia-Pacific, and Europe regions may be affected by this issue and see stale or delayed report data in the Microsoft 365 admin center. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds, leading to report data being stale and delayed. Next update by: Friday, May 15, 2026, at 10:00 PM UTC

Title: Admins may see stale or delayed report data in the Microsoft 365 admin center User impact: Admins may see stale or delayed report data in the Microsoft 365 admin center. More info: The reports that may be affected include: - Copilot Readiness Activity - Microsoft 365 App Usage - Project Activity - Visio Activity Current status: We were alerted to an issue from our internal monitoring systems that indicated stale or delayed report data in the Microsoft 365 admin center. After investigating the service telemetry and the infrastructure that provides report data, we identified a portion of infrastructure that's performing below expected thresholds, leading to report data being stale and delayed. We deployed a fix to re-initiate and restart the portion of infrastructure and we're now monitoring its performance as it processes through the backlog of report data requests. Once the backlog has been fully processed through, impact will be fully remediated. Scope of impact: Any admins located in the North America, Asia-Pacific, and Europe regions may be affected by this issue and see stale or delayed report data in the Microsoft 365 admin center. This section may be updated as our investigation continues. Start time: Friday, May 15, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that supports and provides report data to the Microsoft 365 admin center is performing below expected thresholds, leading to report data being stale and delayed. Next update by: Friday, May 15, 2026, at 8:00 PM UTC