Service issues › MO1385610
Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed
- Started
- 10 Jun 2026 00:00 UTC
- Resolved
- 13 Jun 2026 03:00 UTC
- Status
- serviceRestored
- Origin
- microsoft
Timeline & resolution
13 Jun 2026 14:47 UTC · regular
Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed
User impact: Admins' Copilot usage reports within the Microsoft 365 admin center may have been delayed.
More info: The affected Copilot usage reports consisted of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports
These reports may have been delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.
Final status: We've completed the restatement process to backfill delayed data and confirmed through monitoring service health telemetry that the impact has been remediated.
Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may have been impacted by this event.
Start time: Wednesday, June 10, 2026, at 12:00 AM UTC
End time: Saturday, June 13, 2026, at 3:00 AM UTC
Root cause: A delay in our upstream process for Copilot source data was preventing Copilot usage reports from publishing up-to-date data and was resulting in delayed reporting.
Next steps:
- We're reviewing our upstream Copilot source data processes to determine what caused the delay, so that we can prevent similar instance of impact from occurring in the future.
This is the final update for the event.
12 Jun 2026 21:16 UTC · regular
Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed
User impact: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed.
More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports
These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.
Current status: The block that was preventing our restatement process from proceeding has been cleared, and our restatement process has been resumed. We expect this will complete, backfilling the delayed data and remediating impact, by our next scheduled communication update.
Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.
Start time: Wednesday, June 10, 2026, at 12:00 AM UTC
Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.
Next update by: Saturday, June 13, 2026, at 6:00 PM UTC
11 Jun 2026 21:57 UTC · regular
Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed
User impact: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed.
More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports
These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.
Current status: Our restatement process has encountered a block which we're working to resolve. We'll establish a remediation timeline once this process resumes.
Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.
Start time: Wednesday, June 10, 2026, at 12:00 AM UTC
Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.
Next update by: Friday, June 12, 2026, at 10:00 PM UTC
10 Jun 2026 20:46 UTC · regular
Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed
User impact: Admins' Copilot usage reports within the Microsoft 365 admin center may be delayed.
More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports
These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.
Current status: As our investigation into the source of the delay in our upstream process is ongoing, we've begun a restatement process on affected data as a means to remediate impact. Once this restatement process is complete, we'll work to establish a timeline for data backfill to complete and issue resolution.
Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.
Start time: Wednesday, June 10, 2026, at 12:00 AM UTC
Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.
Next update by: Thursday, June 11, 2026, at 10:30 PM UTC
09 Jun 2026 23:46 UTC · regular
Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed
User impact: Admins' Copilot usage reports within the Microsoft 365 admin center may be delayed.
More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports
These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.
Current status: Our service telemetry alerted us to an issue in which admins in North America and Asia Pacific regions may receive Copilot usage reports delayed through the Microsoft admin center. We've identified that a delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting. We're examining this affected upstream process to pinpoint the underlying cause for the delay and to develop a remediation strategy.
Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.
Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.
Next update by: Wednesday, June 10, 2026, at 10:30 PM UTC
Source: Microsoft 365 service health.