Admins may be unable to track open email counts in the Microsoft 365 admin center organizational messages

Title: Admins may be unable to track open email counts in the Microsoft 365 admin center organizational messages User impact: Admins may be unable to track open email counts in the Microsoft 365 admin center organizational messages. Final status: We’ve confirmed that the aforementioned in-app banner is rolling out and will be reflecting in Organizational Messages experiences (under Reports in Microsoft 365 admin center) by end of Wednesday, July 29, 2026. Admins may go to the following link to see this in-app banner: https://learn.microsoft.com/en-us/microsoft-365/admin/misc/organizational-messages-microsoft-365?view=o365-worldwide This is the final update for the event.

Title: Admins may be unable to track open email counts in the Microsoft 365 admin center organizational messages User impact: Admins may be unable to track open email counts in the Microsoft 365 admin center organizational messages. Current status: We’ve updated our public documentation to reflect that admins will be able to view the open counts of any Organizational message emails sent before the disablement; however, the open counts of any Organizational message emails sent after the disablement will be unavailable to admins. We anticipate that the in-app banner within Organizational Messages experiences (under Reports in Microsoft 365 admin center) to notify admins of this change, will be reflected by our next scheduled update. Scope of impact: Any admin attempting to view open counts for their emails sent with Organizational messages in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues. Next update by: Wednesday, July 29, 2026, at 1:30 AM UTC

Title: Admins may be unable to track open email counts in the Microsoft 365 admin center organizational messages User impact: Admins may be unable to track open email counts in the Microsoft 365 admin center organizational messages. Current status: We've disabled the capability to track open counts for all emails sent with Organizational messages in the Microsoft 365 admin center. Admins will be able to view the open counts of any Organizational message emails sent before the disablement; however, the open counts of any Organizational message emails sent after the disablement will be unavailable to admins. In the near future, we will update our public documentation to reflect this as well as provide an in-app banner within Organizational Messages experiences (under Reports in Microsoft 365 admin center) to notify admins of this change. Scope of impact: Any admin attempting to view open counts for their emails sent with Organizational messages in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues. Next update by: Friday, July 24, 2026, at 1:30 AM UTC