Some admins may see Copilot Adoption and Copilot Readiness report delays in multiple Microsoft 365 services

Title: Some admins may see Copilot Adoption and Copilot Readiness report delays in multiple Microsoft 365 services User impact: Admins may have seen Copilot Adoption and Copilot Readiness report delays in multiple Microsoft 365 services. More info: Admins saw reporting data in both Microsoft Viva Insights and the Microsoft 365 admin center was delayed starting from Thursday, August 6, 2026. Final Status: We've completed processing the delayed Copilot Adoption and Copilot Readiness reports, and we've confirmed with monitoring internal telemetry that the issue is resolved. Scope of impact: Some admins may have seen delays for Copilot Adoption and Copilot Readiness reports in Viva Insights and the Microsoft 365 admin center starting from Thursday, August 6, 2026. Start time: Monday, August 10, 2026, at 12:00 AM UTC End time: Wednesday, August 12, 2026, at 10:30 PM UTC Root cause: The data pipelines utilized to process and provide affected reporting data was operating in a degraded state due to an ongoing migration to move upstream service infrastructure. Next steps: - We're further reviewing the data pipelines to identify how we can implement improvements to ensure the issue doesn't reoccur with future migrations. This is the final update for the event.

Title: Some admins may see Copilot Adoption and Copilot Readiness report delays in multiple Microsoft 365 services User impact: Admins may see Copilot Adoption and Copilot Readiness report delays in multiple Microsoft 365 services. More info: Admins see reporting data in both Microsoft Viva Insights and the Microsoft 365 admin center is delayed starting from Thursday, August 6, 2026. Current status: Processing of delayed Copilot Adoption and Copilot Readiness reports has pushed our timeline to remediation back to Thursday, August 13, 2026, at 12:00 AM UTC. We apologize for the delay and we're validating what additional actions we can take to expedite recovery. Scope of impact: Some admins may see delays for Copilot Adoption and Copilot Readiness reports in Viva Insights and the Microsoft 365 admin center starting from Thursday, August 6, 2026. This section may be updated as the investigation progresses. Start time: Monday, August 10, 2026, at 12:00 AM UTC Estimated time to resolve: We anticipate impact to be resolved by Thursday, August 13, 2026, at 12:00 AM UTC. Root cause: The data pipelines utilized to process and provide affected reporting data is operating in a degraded state due to an ongoing migration to move upstream service infrastructure. Next update by: Thursday, August 13, 2026, at 2:00 AM UTC

Title: Some admins may see Copilot Adoption and Copilot Readiness report delays in multiple Microsoft 365 services User impact: Admins may see Copilot Adoption and Copilot Readiness report delays in multiple Microsoft 365 services. More info: Admins see reporting data in both Microsoft Viva Insights and the Microsoft 365 admin center is delayed starting from Thursday, August 6, 2026. Current status: We've completed implementation of our configuration changes to address the degraded data pipelines and are processing delayed Copilot Adoption and Copilot Readiness reports. We anticipate impact to be resolved by our next scheduled update. Scope of impact: Some admins may see delays for Copilot Adoption and Copilot Readiness reports in Viva Insights and the Microsoft 365 admin center starting from Thursday, August 6, 2026. This section may be updated as the investigation progresses. Start time: Monday, August 10, 2026, at 12:00 AM UTC Estimated time to resolve: We anticipate impact to be resolved by Wednesday, August 12, 2026, at 6:00 PM UTC. Root cause: The data pipelines utilized to process and provide affected reporting data is operating in a degraded state due to an ongoing migration to move upstream service infrastructure. Next update by: Wednesday, August 12, 2026, at 6:00 PM UTC

Title: Some admins may see Copilot Adoption and Copilot Readiness report delays in Viva Insights and Microsoft 365 admin center User impact: Admins may see Copilot Adoption and Copilot Readiness report delays in Viva Insights and Microsoft 365 admin center. More info: Admins will see reporting data is delayed starting from Thursday, August 6, 2026. Current status: Our service monitors have alerted us to ongoing delays for Copilot Adoption and Copilot Readiness reports in Viva Insights and the M365 admin center. We've isolated that the data pipelines utilized to process and provide affected reporting data is operating in a degraded state due to an ongoing migration to move upstream service infrastructure. We're working to implement configuration changes to remediate the degradation and we aim to provide a timeline to remediation as soon as possible. Scope of impact: Some admins may see delays for Copilot Adoption and Copilot Readiness reports in Viva Insights and the Microsoft 365 admin center starting from Thursday, August 6, 2026. This section may be updated as the investigation progresses. Start time: Monday, August 10, 2026, at 12:00 AM UTC Root cause: The data pipelines utilized to process and provide affected reporting data is operating in a degraded state due to an ongoing migration to move upstream service infrastructure. Next update by: Tuesday, August 11, 2026, at 10:30 PM UTC

Title: We're looking into a potential problem impacting the Microsoft 365 suite User impact: We're checking for potential impact to your users. Current status: We're investigating a potential issue with the Microsoft 365 Suite and checking for impact to your organization. We'll provide an update within 30 minutes.