Service issues › MO1465286
Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center
- Started
- 01 Sep 2026 00:25 UTC
- Last update
- 03 Sep 2026 17:34 UTC
- Status
- serviceDegradation
- Origin
- microsoft
Timeline
03 Sep 2026 17:34 UTC · regular
Title: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center
User impact: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center.
Current status: The usage report data is continuing to progress; however, recovery is occurring more slowly than previously anticipated. We're continuing to monitor the processing progress and validate recovery trends to establish an updated completion timeline. We'll provide additional information on the expected recovery timeline once it has been confirmed.
Scope of impact: This event impacts any admin attempting to access Copilot usage report data in a Microsoft 365 admin center. This information may be updated as our investigation continues.
Start time: Monday, August 31, 2026, at 4:00 PM UTC
Root cause: A component utilized in the flow of this functionality was deprecated, resulting in impact.
Next update by: Friday, September 4, 2026, at 2:00 AM UTC
03 Sep 2026 00:32 UTC · regular
Title: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center
User impact: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center.
Current status: Our review of service health telemetry indicates that recovery of all usage report data is progressing as expected, and all usage report data may be fully recovered by our next scheduled update. We're continuing to monitor to confirm this timeline, and if validation continues as expected, we anticipate recovery to be complete by our next scheduled communications update.
Scope of impact: This event impacts any admin attempting to access Copilot usage report data in a Microsoft 365 admin center. This information may be updated as our investigation continues.
Start time: Monday, August 31, 2026, at 4:00 PM UTC
Root cause: A component utilized in the flow of this functionality was deprecated, resulting in impact.
Next update by: Thursday, September 3, 2026, at 7:30 PM UTC
02 Sep 2026 16:36 UTC · regular
Title: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center
User impact: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center.
Current status: A majority of the accumulated data has been processed, and our review of service health telemetry has confirmed that all Copilot usage report data excluding Graph API Copilot usage data is now up to date. While the accumulated data for the Graph API Copilot usage data continues to be processed, we recommend admins utilize the beta Graph API endpoint to view up-to-date data. We'll aim to provide a timeline for all usage report data to be recovered by our next scheduled communications update.
Scope of impact: This event impacts any admin attempting to access Copilot usage report data in a Microsoft 365 admin center. This information may be updated as our investigation continues.
Start time: Monday, August 31, 2026, at 4:00 PM UTC
Root cause: A component utilized in the flow of this functionality was deprecated, resulting in impact.
Next update by: Thursday, September 3, 2026, at 2:00 AM UTC
01 Sep 2026 16:29 UTC · regular
Title: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center
User impact: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center.
Current status: It's taking longer than initially anticipated for the backlog of accumulated data to be processed and for Copilot usage reporting to catch up to the expected data. We'll aim to provide a timeline for the reporting data to be up to date by our next scheduled communications update.
Scope of impact: This event impacts any admin attempting to access Copilot usage report data in a Microsoft 365 admin center. This information may be updated as our investigation continues.
Start time: Monday, August 31, 2026, at 4:00 PM UTC
Root cause: A component utilized in the flow of this functionality was deprecated, resulting in impact.
Next update by: Wednesday, September 2, 2026, at 6:00 PM UTC
01 Sep 2026 00:27 UTC · regular
Title: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center
User impact: Admins' may see delays in Copilot usage report data in the Microsoft 365 admin center.
Current status: We determined that a component utilized in the flow of this functionality was deprecated, resulting in impact. We're reinstating this component and anticipate that this process should be complete by our next scheduled update.
Scope of impact: This event impacts any admin attempting to access Copilot usage report data in a Microsoft 365 admin center. This information may be updated as our investigation continues.
Start time: Monday, August 31, 2026, at 4:00 PM UTC
Root cause: A component utilized in the flow of this functionality was deprecated, resulting in impact.
Next update by: Tuesday, September 1, 2026, at 6:00 PM UTC
Source: Microsoft 365 service health.