Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals

Title: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals User impact: Users may have not been able to open support central in Microsoft Intune and Microsoft Defender portals. More info: Users were able to open support tickets through the Microsoft 365 admin center to circumvent impact. Final status: We've confirmed that our fix has finished deploying to all affected environments, remediating this impact. Scope of impact: This event impacted any user attempting to access support central through the Microsoft Intune or Microsoft Defender portals. Start time: Tuesday, September 1, 2026, at 4:00 PM UTC End time: Saturday, September 5, 2026, at 2:35 AM UTC Root cause: A recent service update intended to refresh the pages of service central contained a code issue, which was resulting in impact. Next steps: - We're reviewing the responsible update to better understand what led to the error that resulted in impact and prevent similar future occurrences. This is the final update for the event.

Title: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals User impact: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals. More info: Users are able to open support tickets through the Microsoft 365 admin center to circumvent impact. Current status: Our fix deployment is progressing, and some users may already be experiencing reduced impact. However, additional time is required for the deployment to reach all affected environments before the issue is fully resolved. Scope of impact: This event impacts any user attempting to access support central through the Microsoft Intune or Microsoft Defender portals. This information may be updated as our investigation continues. Root cause: A recent service update intended to refresh the pages of service central contained a code issue, which is resulting in impact. Next update by: Saturday, September 5, 2026, at 6:00 AM UTC

Title: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals User impact: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals. More info: Users are able to open support tickets through the Microsoft 365 admin center to circumvent impact. Current status: We've started deploying our fix to address this issue and anticipate that this process will be complete by our next scheduled update. Scope of impact: This event impacts any user attempting to access support central through the Microsoft Intune or Microsoft Defender portals. This information may be updated as our investigation continues. Root cause: A recent service update intended to refresh the pages of service central contained a code issue, which is resulting in impact. Next update by: Saturday, September 5, 2026, at 2:30 AM UTC

Title: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals User impact: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals. More info: Users are able to open support tickets through the Microsoft 365 admin center to circumvent impact. Current status: We determined that a recent service update intended to refresh the pages of service central contained a code issue, which is resulting in impact. We've developed a fix to address this issue and will provide a remediation timeline once this fix is ready to deploy to all affected environments. Scope of impact: This event impacts any user attempting to access support central through the Microsoft Intune or Microsoft Defender portals. This information may be updated as our investigation continues. Start time: Tuesday, September 1, 2026, at 4:00 PM UTC Root cause: A recent service update intended to refresh the pages of service central contained a code issue, which is resulting in impact. Next update by: Friday, September 4, 2026, at 11:00 PM UTC

Title: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals User impact: Users may not be able to open support central in Microsoft Intune and Microsoft Defender portals. More info: Users are able to open support tickets through the Microsoft 365 admin center to circumvent impact. Current status: We're investigating a potential issue with two different Microsoft 365 portals and checking for impact to your organization. We'll provide an update within 30 minutes.