Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may have been unable to make changes to page distribution or review work in OneNote and OneNote for the web. More info: Users may have received an error message that read "waiting to start" that didn't resolve when attempting the affected actions. Final status: Our fix has completed its deployment, and we've confirmed that this has resolved the issue though monitoring service health telemetry. Scope of impact: This issue may have impacted some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. Start time: Wednesday, July 22, 2026, at 1:21 PM UTC End time: Thursday, October 8, 2026, at 12:00 AM UTC Root cause: We determined that a transient connectivity disruption in between the service and its caching layer resulted in this impact. Next steps: - We're reviewing the connectivity issue to better understand what led to the error that resulted in impact and prevent similar future occurrences. This is the final update for the event.

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may be unable to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. More info: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: After further analysis of service availability, we've isolated that additional users are impacted and we've expanded our communications to encompass all potentially affected users. We've updated the "Title". "User impact", "More info", and "Scope of impact" fields of our communication to reflect this change. We've initiated deployment of our fix, and we anticipate deployment to be completed by our next scheduled update. Scope of impact: This issue may impact some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. This information may be updated as our investigation continues. Start time: Wednesday, July 22, 2026, at 1:21 PM UTC Estimated time to resolve: We anticipate impact to be resolved by our next scheduled update on Friday, October 9, 2026, at 6:30 PM UTC. Next update by: Friday, October 9, 2026, at 6:30 PM UTC

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may be unable to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. More info: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: We're addressing an unrelated issue that's causing the deployment of our fix to take additional time. We'll aim to provide a timeline for the deployment to complete by our next scheduled communications update. Scope of impact: This issue may impact some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. This information may be updated as our investigation continues. Start time: Wednesday, July 22, 2026, at 1:21 PM UTC Next update by: Wednesday, October 7, 2026, at 6:30 PM UTC

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may be unable to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. More info: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: The deployment of a fix that we suspect will remediate the impact is nearly complete. We'll reach out to some affected users to determine is impact is still occurring after the deployment, and we'll also monitor service telemetry to ensure failure rates are decreasing. Scope of impact: This issue may impact some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. This information may be updated as our investigation continues. Next update by: Tuesday, October 6, 2026, at 11:00 PM UTC

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may be unable to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. More info: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: The issue delaying the release of our solution has been resolved, and we've started deploying our fixes for this issue. We anticipate that all necessary deployments will be completed by our next scheduled update. Scope of impact: This issue may impact some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. This information may be updated as our investigation continues. Next update by: Monday, October 5, 2026, at 10:30 PM UTC

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may be unable to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. More info: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: A deployment issue has delayed the release of our solution, and our fix deployment timeline now projects that it will be completed by our next scheduled communication update. Once complete, and if our findings prove to be correct by this solution mitigating the impact, we’ll be able to identify the source for this event to help in our post-incident efforts to prevent future occurrences of the problem. Scope of impact: This issue may impact some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. This information may be updated as our investigation continues. Next update by: Thursday, October 1, 2026, at 10:30 PM UTC

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. More info: Users receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: We are working on deploying a potential solution. We anticipate having an update on the effectiveness of this action at our next communication time. Scope of impact: This issue may impact some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. This information may be updated as our investigation continues. Next update by: Tuesday, September 29, 2026, at 10:30 PM UTC

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may be unable to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. More info: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: We're reviewing information provided in specific support cases to better understand the issue and determine our next steps. Scope of impact: This issue may impact some users attempting to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. This information may be updated as our investigation continues. Next update by: Monday, September 28, 2026, at 9:00 PM UTC

Title: Some users may be unable to change page distribution or review work in Microsoft OneNote and OneNote for the web User impact: Users may be unable to make changes to page distribution or review work in Microsoft OneNote and OneNote for the web. More info: Users may receive an error message that reads "waiting to start" that doesn't resolve when attempting the affected actions. Current status: We're investigating a potential issue with Microsoft OneNote and OneNote for the web and checking for impact to your organization. We'll provide an update within 30 minutes.