Service issues › MO1501829
Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center
- Started
- 08 Sep 2026 16:05 UTC
- Last update
- 19 Oct 2026 09:47 UTC
- Status
- serviceDegradation
- Origin
- microsoft
Timeline
19 Oct 2026 09:47 UTC · regular
Title: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center
User impact: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center.
More info: Specifically, monthly data in the Update channels, Microsoft 365 updates (Past 6 months view), Connected experiences status, and OneDrive status cards on the Copilot Health page may not reflect data after July 2026. The Today view in the Microsoft 365 updates card isn't affected.
Current status: We’re continuing preparations to begin the deployment to restore the affected pipeline and will provide a completion timeline as soon as one becomes available.
Scope of impact: Some admins attempting to see the latest Copilot Health data in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues.
Root cause: An upstream process responsible for Copilot Health data was disabled, resulting in the impact.
Next update by: Tuesday, October 20, 2026, at 12:00 PM UTC
16 Oct 2026 19:46 UTC · regular
Title: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center
User impact: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center.
More info: Specifically, monthly data in the Update channels, Microsoft 365 updates (Past 6 months view), Connected experiences status, and OneDrive status cards on the Copilot Health page may not reflect data after July 2026. The Today view in the Microsoft 365 updates card isn't affected.
Current status: We've validated our fix's efficacy in remediating the impact, and we're preparing to begin the deployment and restore the affected pipeline. We'll aim to provide a timeline for the deployment to begin by our next scheduled communications update.
Scope of impact: Some admins attempting to see the latest Copilot Health data in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues.
Root cause: An upstream process responsible for Copilot Health data was disabled, resulting in the impact.
Next update by: Monday, October 19, 2026, at 10:30 AM UTC
14 Oct 2026 17:20 UTC · regular
Title: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center
User impact: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center.
More info: Specifically, monthly data in the Update channels, Microsoft 365 updates (Past 6 months view), Connected experiences status, and OneDrive status cards on the Copilot Health page may not reflect data after July 2026. The Today view in the Microsoft 365 updates card isn't affected.
Current status: We're continuing our efforts to develop a fix to gather the missing data needed to restore our pipeline and remediate the impact. Once internal validations are complete, we'll provide a timeline for the deployment.
Scope of impact: Some admins attempting to see the latest Copilot Health data in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues.
Root cause: An upstream process responsible for Copilot Health data was disabled, resulting in the impact.
Next update by: Friday, October 16, 2026, at 8:00 PM UTC
13 Oct 2026 17:57 UTC · regular
Title: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center
User impact: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center.
More info: Specifically, monthly data in the Update channels, Microsoft 365 updates (Past 6 months view), Connected experiences status, and OneDrive status cards on the Copilot Health page may not reflect data after July 2026. The Today view in the Microsoft 365 updates card isn't affected.
Current status: We're developing a fix that will gather the missing data necessary to restore our pipeline and to remediate the impact. We'll provide a timeline for the deployment of our solution once internal validations have been completed.
Scope of impact: Some admins attempting to see the latest Copilot Health data in the Microsoft 365 admin center may be impacted.
Root cause: An upstream process responsible for Copilot Health data was disabled, resulting in the impact.
Next update by: Wednesday, October 14, 2026, at 6:00 PM UTC
13 Oct 2026 10:56 UTC · regular
Title: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center
User impact: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center.
More info: Specifically, monthly data in the Update channels, Microsoft 365 updates (Past 6 months view), Connected experiences status, and OneDrive status cards on the Copilot Health page may not reflect data after July 2026. The Today view in the Microsoft 365 updates card isn't affected.
Current status: We’ve confirmed that the pipeline responsible for processing Copilot Health data is running. We're working to gather the missing data so we can rerun the pipeline and resolve the issue.
Scope of impact: Some admins attempting to see the latest Copilot Health data in the Microsoft 365 admin center may be impacted.
Start time: Tuesday, September 8, 2026, at 4:05 PM UTC
Root cause: An upstream process responsible for Copilot Health data was disabled, resulting in the impact.
Next update by: Tuesday, October 13, 2026, at 7:00 PM UTC
12 Oct 2026 12:56 UTC · regular
Title: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center
User impact: Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center.
More info: Specifically, monthly data in the Update channels, Microsoft 365 updates (Past 6 months view), Connected experiences status, and OneDrive status cards on the Copilot Health page may not reflect data after July 2026. The Today view in the Microsoft 365 updates card isn't affected.
Current status: We've confirmed that impact associated with CP1482212 persists as the data was not processed as expected. We're validating that the data is present to be able to run the pipeline successfully and remediate impact completely.
Scope of impact: Some admins attempting to see the latest Copilot Health data in the Microsoft 365 admin center may be impacted.
Start time: Tuesday, September 8, 2026, at 4:05 PM UTC
Root cause: An upstream process responsible for Copilot Health data was disabled, resulting in the impact.
Next update by: Tuesday, October 13, 2026, at 12:00 PM UTC
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