Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may have seen an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Final status: After the final stages of our restatement process completed the backfill of impacted data, our extended service monitoring validated that the impact had been remediated. Scope of impact: Users who reviewed the Copilot metrics "Total emails sent" field may have been impacted. Start time: Saturday, January 24, 2026, at 7:26 PM UTC End time: Sunday, May 03, 2026, at 5:00 PM UTC Root cause: An updated metadata file contained invalid metric logic that resulted in the impact. Next steps: - We're further analyzing the offending updated metadata file and the contained invalid metric logic in our effort to prevent similar issues in the future. This is the final update for the event.

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: Our restatement process to backfill impacted data is in its final stages, and we anticipate this process to be completed by our next scheduled update. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Estimated time to resolve: We anticipate impact to be resolved by Thursday, May 14, 2026, at 11:00 PM UTC. Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Thursday, May 14, 2026, at 11:00 PM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: Our restatement process to backfill the impacted data is taking longer than anticipated but is ongoing. We'll provide an updated completion timeline when one becomes available. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Tuesday, May 12, 2026, at 11:00 PM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We're continuing to monitor the deployment of the fix, which we anticipate will have completed and the issue will be resolved by our next scheduled update. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Tuesday, May 12, 2026, at 3:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We're monitoring our ongoing restatement process to backfill the impacted data, and our projections indicate the process may complete, remediating the remaining impact, by end of day Saturday, May 9, 2026. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Tuesday, April 28, 2026, at 3:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We're in the process of initiating the first stage of the restatement process to backfill the data. Our targeted completion timeline is still expected for early to mid-May, 2026. We anticipate being able to provide a more specific ETA by our next scheduled update. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Tuesday, April 14, 2026, at 3:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We've identified that due to the amount of metrics data impacted, we anticipate the backfilled data will be restated by early to mid-May, 2026. We'll provide updates while this process continues to ensure our timeline remains accurate. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Tuesday, March 31, 2026, at 3:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We're continuing to progress with the restating of affected metrics data. We're also still assessing an accurate timeline for completion, and we aim to provide this by our next scheduled update. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Tuesday, March 17, 2026, at 3:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We've confirmed that rolling back the impacted metadata component to an earlier logic version has completed, and we've started the process of restating affected metrics data. We anticipate being able to provide a timeline for when this process should complete by our next scheduled update. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Friday, March 13, 2026, at 3:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We're preparing to roll back the impacted metadata component to an earlier logic version to resolve the issue. We're anticipating the rollback should take effect by our next scheduled update, at which point we'll monitor to confirm its efficacy and begin determining our timeline for restatement of the affected metrics data. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. This information may be updated as our investigation continues. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Friday, March 6, 2026, at 4:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Current status: We're continuing to validate the most effective mitigation path to address the responsible updated metadata file and remediate the impact. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact. Next update by: Wednesday, March 4, 2026, at 4:30 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. More info: This metric should be accounting for users that have selected "Send message with elaborate" in Outlook, but it isn't. The total action count appears to be zero. Current status: We've identified that this was caused by an updated metadata file that contained invalid metric logic, resulting in impact. We're reviewing options to mitigate this issue as well as our options for recovering the reporting data. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact Next update by: Wednesday, March 4, 2026, at 3:00 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. More info: This metric should be accounting for users that have selected "Send message with elaborate" in Outlook, but it isn't. The total action count appears to be zero. Current status: We've identified that this was caused by an updated metadata file that contained invalid metric logic, resulting in impact. We're reviewing options to mitigate this issue as well as our options for recovering the reporting data. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. Start time: Thursday, January 22, 2026, at 7:26 PM UTC Root cause: An updated metadata file that contained invalid metric logic is resulting in impact Next update by: Tuesday, March 3, 2026, at 3:30 AM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. More info: This metric should be accounting for users that have selected "Send message with elaborate" in Outlook, but it isn't. The total action count appears to be zero. Current status: We're reviewing internal telemetry data to determine why users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. Scope of impact: Users reviewing the Copilot metrics "Total emails sent" field may be impacted. Next update by: Friday, February 27, 2026, at 11:00 PM UTC

Title: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field User impact: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics "Total emails sent" field. More info: This metric should be accounting for users that have selected "Send message with elaborate" in Outlook, but it isn't. The total action count appears to be zero. Current status: We're investigating a potential issue with Microsoft Viva Insights and checking for impact to your organization. We'll provide an update within 30 minutes.