Users may be unable to access Community Analytics in Microsoft Viva Engage

Title: Users may be unable to access Community Analytics in Microsoft Viva Engage User impact: Users may have been unable to access Community Analytics in Microsoft Viva Engage. Final status: We've completed our roll back of the recent change and confirmed internally through telemetry, as well as with a subset of affected users, that impact has been remediated. Scope of impact: Any user including internal users, may have been affected and unable to access Community Analytics in Microsoft Viva Engage. Start time: Friday, May 01, 2026, at 9:00 PM UTC End time: Monday, May 04, 2026, at 5:35 AM UTC Root cause: A recent update to the Microsoft Viva Engage service contained a code configuration issue, which led to impact. Next steps: - We're reviewing our update procedures to understand why impact to the Community Analytics page wasn't caught during the testing phase. This will help to drive service improvements by proactively identifying similar issues in the future and improve our update testing processes. This is the final update for the event.

Title: Users may be unable to access Community Analytics in Microsoft Viva Engage User impact: Users may be unable to access Community Analytics in Microsoft Viva Engage. Current status: We've investigated the affected Microsoft Viva Engage Community Analytics page and correlated the impact with a recent change made to the service contained a code configuration issue, leading to the impact. We're initiating a roll back of the change to the last known healthy version to resolve impact. Scope of impact: Any user including internal users, may be affected and unable to access Community Analytics in Microsoft Viva Engage. This section may be updated as our investigation continues. Root cause: A recent update to the Microsoft Viva Engage service contained a code configuration issue, leading to impact. Next update by: Monday, May 04, 2026, at 6:30 AM UTC

Title: Users may be unable to access Community Analytics in Microsoft Viva Engage User impact: Users may be unable to access Community Analytics in Microsoft Viva Engage. Current status: We're investigating a potential issue with Microsoft Viva Engage and checking for impact to your organization. We'll provide an update within 30 minutes.