Some users may have experienced access issues or transient errors when accessing the Microsoft Viva Insight web app

Title: Some users may have experienced access issues or transient errors when accessing the Microsoft Viva Insight web app User impact: Users may have experienced access issues or transient errors when accessing the Microsoft Viva Insights web app. Final status: The deployment of the planned backend infrastructure upgrade is complete and no further actions are required. We've confirmed impact is remediated after a period of monitoring service telemetry. Scope of impact: Impact was specific to some users trying to access the Microsoft Viva Insights web app. Start time: Saturday, August 1, 2026, at 2:43 AM UTC End time: Saturday, August 1, 2026, at 5:26 AM UTC Root cause: A planned backend infrastructure upgrade was temporarily affecting service availability, resulting in transient access issues for some users during the deployment window. Next steps: We're reviewing our planned backend infrastructure upgrade procedures to help prevent this problem from happening again. This is the final update for the event.

Title: Some users may experience intermittent access issues or transient errors when accessing the Microsoft Viva Insights web app User impact: Users may experience intermittent access issues or transient errors when accessing the Microsoft Viva Insights web app. Current status: We’re continuing to monitor as the deployment completes throughout the affected service infrastructure to ensure that additional mitigative actions will not be required. Scope of impact: The problem impacts some users trying to access the Viva Insights web app. This section may be updated as our investigation progresses. Root cause: A planned backend infrastructure upgrade temporarily is affecting service availability, resulting in transient access issues for some users during the deployment window. Next update by: Saturday, August 1, 2026, at 8:30 AM UTC

Title: Some users may experience intermittent access issues or transient errors when accessing the Microsoft Viva Insights web app User impact: Users may experience intermittent access issues or transient errors when accessing the Microsoft Viva Insights web app. Current status: We’ve determined that a planned backend infrastructure upgrade temporarily is affecting service availability, resulting in transient access issues for some users during the deployment window. We’re monitoring as the deployment completes to ensure that additional mitigative actions will not be required. Scope of impact: The problem impacts some users trying to access the Viva Insights web app. This section may be updated as our investigation progresses. Root cause: A planned backend infrastructure upgrade temporarily is affecting service availability, resulting in transient access issues for some users during the deployment window.