Microsoft Fabric users may have experienced issues with creating new support cases through the Contact support page

Title: Microsoft Fabric users may have experienced issues with creating new support cases through the Contact support page User impact: Microsoft Fabric users may have experienced issues with creating new support cases through the Contact support page. More info: Affected users may have experienced an empty support plan list when attempting to create a support request through the Microsoft Fabric Get Support experience. Final status: We've determined that a recent change in an upstream API that PowerBI and Microsoft Fabric relies on for creating support tickets caused an internal server error that caused support ticket creation to fail. We've reverted the change and confirmed that the service has been restored and affected users should no longer experience impact. Scope of impact: Any user attempting to create a support request through the Microsoft Fabric Get Support experience may have been affected. Start time: Tuesday, September 15, 2026, at 12:30 AM UTC End time: Tuesday, September 15, 2026, at 7:30 AM UTC Root cause: A recent change in an upstream API that PowerBI and Microsoft Fabric relies on for creating support tickets caused an internal server error that causing support ticket creation to fail. Next steps: - We're reviewing our upstream API change procedures to help prevent similar problems in the future. This is the final update for this event.

Title: Microsoft Fabric users may experience issues with creating new support cases through the Contact support page User impact: Microsoft Fabric users may experience issues with creating new support cases through the Contact support page. More info: Users may experience an empty support plan list when attempting to create a support request through the Microsoft Fabric Get Support experience. Current status: We're investigating a potential issue affecting support plan selection in Microsoft Fabric and reviewing available diagnostic data to determine the cause and scope of impact. Scope of impact: Any user attempting to create a support request through the Microsoft Fabric Get Support experience may be affected. Start time: Tuesday, September 15, 2026, at 12:30 AM UTC Next update by: Tuesday, September 15, 2026, at 9:30 AM UTC