Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods

Title: Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods User impact: Admins may have been unable to assign Microsoft Teams numbers to resource accounts using multiple methods. More info: Affected methods included: - Direct routing - Operator connect - PowerShell Final status: We've confirmed that the rollback has completed and validated this issue has been remediated with affected admins. Scope of impact: All admins attempting to apply numbers to resource accounts may have been affected. Start time: Thursday, August 6, 2026, at 7:00 AM UTC End time: Thursday, August 6, 2026, at 5:20 PM UTC Root cause: A configuration issue within a recent update contains an error causing the Resource Provider service to return a null value, causing the requests to fail and resulting in impact. Next steps: - We're continuing our analysis of the impacting change to better identify and prevent similar issues during our update testing and validation phases in the future. This is the final update for the event.

Title: Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods User impact: Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods. More info: Affected methods include: - Direct routing - Operator connect - PowerShell Current status: Our analysis of provided correlation IDs and service telemetry has identified that a configuration issue within a recent update contains an error causing the Resource Provider service to return a null value, causing the requests to fail, resulting in impact. We're in the process of rolling back this change to remediate impact and will provide a remediation timeline once available. Scope of impact: All admins attempting to apply numbers to resource accounts are affected. Start time: Thursday, August 6, 2026, at 7:00 AM UTC Root cause: A configuration issue within a recent update contains an error causing the Resource Provider service to return a null value, causing the requests to fail, resulting in impact. Next update by: Thursday, August 6, 2026, at 7:00 PM UTC

Title: Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods User impact: Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods. More info: Affected methods include: - Direct routing - Operator connect - PowerShell Current status: We've received reports of admins encountering errors when attempting to apply numbers to resource accounts in Microsoft Teams. We're reviewing provided correlation IDs to better understand the impact scenario and determine our next steps. Scope of impact: All admins attempting to apply numbers to resource accounts are affected.

Title: Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods User impact: Admins may be unable to assign Microsoft Teams numbers to resource accounts using multiple methods. More info: Affected methods include: - Direct routing - Operator connect - PowerShell Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.