Service issues › TM1460590
Some users may experience degraded video quality when screensharing in Microsoft Teams
- Started
- 13 Aug 2026 05:56 UTC
- Resolved
- 24 Aug 2026 14:48 UTC
- Status
- serviceRestored
- Origin
- microsoft
Timeline & resolution
24 Aug 2026 17:27 UTC · regular
Title: Some users may experience degraded video quality when screensharing in Microsoft Teams
User impact: Users may have experienced degraded video quality when screensharing in Microsoft Teams.
Final status: We've confirmed with a subset of affected users that our deployed fix has successfully resolved impact.
Scope of impact: Impact was specific to some users attempting to screenshare in Microsoft Teams.
Start time: Tuesday, August 18, 2026, at 5:56 AM UTC
End time: Monday, August 24, 2026, at 2:48 PM UTC
Root cause: A recent update related to meeting performance optimization was causing impact to some users.
Next steps:
- We're reviewing our update testing and validation procedures to identify opportunities to improve impact detection and prevent similar future issues.
This is the final update for the event.
24 Aug 2026 15:41 UTC · regular
Title: Some users may experience degraded video quality when screensharing in Microsoft Teams
User impact: Users may experience degraded video quality when screensharing in Microsoft Teams.
Current status: We've completed the deployment of our configuration update and are validating with a subset of affected users that impact was successfully remediated.
Scope of impact: Impact is specific to some users attempting to screenshare in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Tuesday, August 18, 2026, at 5:56 AM UTC
Root cause: A recent update related to meeting performance optimization is causing impact to some users.
Next update by: Monday, August 24, 2026, at 6:00 PM UTC
24 Aug 2026 14:00 UTC · regular
Title: Some users may experience degraded video quality when screensharing in Microsoft Teams
User impact: Users may experience degraded video quality when screensharing in Microsoft Teams.
Current status: We're continuing to deploy the configuration update to remediate impact and are monitoring telemetry as the change progresses through the service.
Scope of impact: Impact is specific to some users attempting to screenshare in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Tuesday, August 18, 2026, at 5:56 AM UTC
Root cause: A recent update related to meeting performance optimization is causing impact to some users.
Next update by: Monday, August 24, 2026, at 4:00 PM UTC
24 Aug 2026 09:02 UTC · regular
Title: Some users may experience degraded video quality when screensharing in Microsoft Teams
User impact: Users may experience degraded video quality when screensharing in Microsoft Teams.
Current status: We've determined that a recent update related to meeting performance optimization is causing impact to some users. We're deploying a configuration update to remediate impact and are monitoring telemetry as the change progresses through the service.
Scope of impact: Impact is specific to some users attempting to screenshare in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Tuesday, August 18, 2026, at 5:56 AM UTC
Root cause: A recent update related to meeting performance optimization is causing impact to some users.
Next update by: Monday, August 24, 2026, at 2:00 PM UTC
24 Aug 2026 07:59 UTC · regular
Title: Some users may experience degraded video quality when screensharing in Microsoft Teams
User impact: Users may experience degraded video quality when screensharing in Microsoft Teams.
Current status: We're continuing our review and analysis of service logs provided by some affected users, alongside service monitoring telemetry to isolate the root cause and determine our next steps.
Scope of impact: Impact is specific to some users attempting to screenshare in Microsoft Teams. This information may be updated as our investigation continues.
Next update by: Monday, August 24, 2026, at 10:00 AM UTC
24 Aug 2026 06:03 UTC · regular
Title: Some users experience degraded video quality when screensharing in Microsoft Teams
User impact: Users experience degraded video quality when screensharing in Microsoft Teams.
Current status: We're continuing our review and analysis of the service logs provided by affected users to gain insight into the impacted scenario and determine our next steps.
Scope of impact: Your organization is affected by this event, and users attempting to screenshare in Microsoft Teams are impacted. This information may be updated as our investigation continues.
Next update by: Monday, August 24, 2026, at 9:30 AM UTC
24 Aug 2026 05:30 UTC · regular
Title: Some users experience degraded video quality when screensharing in Microsoft Teams
User impact: Users experience degraded video quality when screensharing in Microsoft Teams.
Current status: We've received user reports indicating some users are experiencing degraded video quality when screensharing in Microsoft Teams. We're reviewing service logs and contextual details provided by your representatives to gain insight into the affected scenario and determine our next investigative steps.
Scope of impact: Your organization is affected by this event, and users attempting to screenshare in Microsoft Teams are impacted. This information may be updated as our investigation continues.
Next update by: Monday, August 24, 2026, at 7:00 AM UTC
Source: Microsoft 365 service health.