Some users may see the Teams chat icon is missing when using the new chat and channels experience in Microsoft Teams

Title: Some users may see the Teams chat icon is missing when using the new chat and channels experience in Microsoft Teams User impact: Users may see the Teams chat icon is missing when using the new chat and channels experience in Microsoft Teams. More info: Specifically, the Chats and Channels app icon may be missing from the pin bar when using the new chat and channels experience on any Microsoft Teams clients. To avoid this issue, users can choose to separate Chats from Channels by enabling the "separate" view in Microsoft Teams. Current status: We've identified a code issue in a recent deployment to the service app catalog, which is preventing some app icons from appearing when using the new chat and channels experience in Microsoft Teams. We're reverting the offending deployment to remediate impact, and we'll aim to provide a resolution timeline once available. While impacted users wait for the fix to be deployed, we recommend users separate Chats from Channels by enabling the "separate" view in Microsoft Teams. Scope of impact: Some users who are using the new chat and channels experience in Microsoft Teams may be impacted. This information may be updated as our investigation continues. Root cause: A code issue in a recent deployment to the service app catalog is preventing some app icons from appearing when using the new chat and channels experience in Microsoft Teams. Next update by: Friday, September 4, 2026, at 6:30 AM UTC

Title: Some users may see the Teams chat icon is missing when using the new chat and channels experience in Microsoft Teams User impact: Users may see the Teams chat icon is missing when using the new chat and channels experience in Microsoft Teams. More info: All Microsoft Teams clients are impacted. Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.