Some users of HP DirectConnect mode on Poly Microsoft Teams Rooms on Android (MTRA) devices may experience call drops

Title: Some users of HP DirectConnect mode on Poly Microsoft Teams Rooms on Android (MTRA) devices may experience call drops User impact: Users of HP DirectConnect mode on Poly MTRA devices may have experienced call drops after 30 seconds. More info: Users received an error message stating, "Different Versions on the Touch Panel detected, ending call shortly," before the call was dropped after approximately 30 seconds. Final status: We've completed deployment of our remove configuration update to address the Microsoft Teams mismatch, and we've validated from internal testing that our update successfully remediated impact. We advise users to restart affected Poly MTRA devices to ensure they receive our update. Scope of impact: This issue impacted some users of HP DirectConnect mode on Poly MTRA devices, who may have experienced call drops after 30 seconds. Start time: Friday, September 18, 2026, at 12:00 AM UTC End time: Tuesday, September 22, 2026, at 10:00 PM UTC Root cause: A recent Teams version update (1449/1.0.96.2026249711) introduced a Microsoft Teams version mismatch between the device console and MTRA device, resulting in calls being dropped as the paired devices need to be running the same Microsoft Teams version. Next steps: - We're analyzing the problematic Microsoft Teams version update to isolate why the potential for impact wasn't caught during our internal testing and validation phases. This analysis will help us to improve our update implementation process moving forward to ensure similar impact scenarios don't occur in the future. This is the final update for the event.

Title: Some users of HP DirectConnect mode on Poly Microsoft Teams Rooms on Android (MTRA) devices may experience call drops User impact: Users of HP DirectConnect mode on Poly MTRA devices may experience call drops after 30 seconds. More info: Users receive an error message stating, "Different Versions on the Touch Panel detected, ending call shortly," before the call is dropped after approximately 30 seconds. Current status: We've received reports from a subset of affected users who state that when using HP DirectConnect mode on Poly Microsoft Teams Rooms on Android (MTRA) devices, their calls drop after approximately 30 seconds. We've isolated that a recent Teams version update (1449/1.0.96.2026249711) introduced a Microsoft Teams version mismatch between the device console and MTRA device, resulting in calls being dropped as the paired devices need to be running the same Microsoft Teams version. We've developed a remote configuration update to address the Microsoft Teams mismatch, and we anticipate the configuration change to be released by our next scheduled update. Scope of impact: This incident impacts some users of HP DirectConnect mode on Poly MTRA devices, who may experience call drops after 30 seconds and receive an error message stating, "Different Versions on the Touch Panel detected, ending call shortly." This section may be updated as the investigation progresses. Start time: Friday, September 18, 2026, at 12:00 AM UTC Root cause: A recent Teams version update (1449/1.0.96.2026249711) introduced a Microsoft Teams version mismatch between the device console and MTRA device, resulting in calls being dropped as the paired devices need to be running the same Microsoft Teams version. Next update by: Tuesday, September 22, 2026, at 11:30 PM UTC

Title: We're looking into a potential problem impacting Microsoft Teams User impact: We're looking into a potential problem impacting Microsoft Teams Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.