Some users may be unable to view contacts and Speed Dial entries in Microsoft Teams

Title: Some users may be unable to view contacts and Speed Dial entries in Microsoft Teams User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams. More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences. Current status: We’ve validated that a problem with a contact-processing component has incorrectly separated some Profile Based Contacts (PBCs) from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank. We’re developing a fix to re-merge the affected contacts with their associated profiles and expect to provide deployment timeline by our next scheduled update. Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams may be impacted. Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank. Next update by: Tuesday, October 6, 2026, at 1:30 PM UTC

Title: Some users may be unable to view contacts and Speed Dial entries in Microsoft Teams User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams. More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences. Current status: After reviewing the additional HAR files provided, we've determined that additional HAR traces are required to continue our investigation. Specifically, we need HAR captures that record all network activity beginning before opening the People application or Speed Dial and continuing through the interaction with blank contact entries. This information will help us identify the source of the failures affecting contact retrieval and determine appropriate remediation steps. Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams may be impacted. Next update by: Tuesday, October 6, 2026, at 11:30 AM UTC

Title: Some users may be unable to view contacts and Speed Dial entries in Microsoft Teams User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams. More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences. Current status: We continue to review the provided HAR files looking to identify the full API calls to help identify the full scope of the problem, potential root cause, and remediation pathways. Scope of impact: Your organization is affected by this event, and some users attempting to view contacts and Speed Dial entries in Microsoft Teams are impacted. This information may be updated as our investigation continues. Next update by: Monday, October 5, 2026, at 6:00 PM UTC

Title: Some users may be unable to view contacts and Speed Dial entries in Microsoft Teams User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams. More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences. Current status: We've reviewed the latest set of submitted HTTP Archive (HAR) files and determined that they don't contain the API calls required for further analysis. We're reaching out to a number of affected users to collect new HAR files that capture the full user journey from opening Teams in a browser through navigating to the People app, so we can review the relevant API calls and continue our investigation. Scope of impact: Your organization is affected by this event, and some users attempting to view contacts and Speed Dial entries in Microsoft Teams are impacted. This information may be updated as our investigation continues. Next update by: Monday, October 5, 2026, at 4:00 PM UTC

Title: Some users may be unable to view contacts and Speed Dial entries in Microsoft Teams User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams. More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences. Current status: We've requested a fresh set of logs from a recent reproduction of this issue so we can determine the source of impact. Scope of impact: Your organization is affected by this event, and some users attempting to view contacts and Speed Dial entries in Microsoft Teams are impacted. Next update by: Monday, October 5, 2026, at 2:30 PM UTC

Title: Some users may be unable to view Teams contacts and Speed Dial entries in Microsoft Teams User impact: Users may be unable to view Teams contacts and Speed Dial entries in Microsoft Teams. More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. Behaviour may occur across Microsoft Teams desktop and web experiences. Current status: We're continuing our review of support case details to help understand the next steps to reach a mitigation plan and root cause analysis. Scope of impact: Your organization is affected by this event, and some users attempting to view Teams contacts and Speed Dial entries in Microsoft Teams may be impacted. Next update by: Friday, October 2, 2026, at 2:30 PM UTC

Title: Some users may be unable to view Teams contacts and Speed Dial entries in Microsoft Teams User impact: Users may be unable to view Teams contacts and Speed Dial entries in Microsoft Teams. More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. Behaviour may occur across Microsoft Teams desktop and web experiences. Current status: We're reviewing support case details to determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and some users attempting to view Teams contacts and Speed Dial entries in Microsoft Teams may be impacted. Next update by: Friday, October 2, 2026, at 12:30 PM UTC