Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled

Title: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled User impact: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled. More info: Impact is specific to Microsoft Teams builds 26225.1806 and newer and may occur when users are on a call or meeting that uses video or screensharing. Users may be able to avoid degraded audio by disabling video or screenshare. Final status: The investigation is complete and we've determined the service is healthy. A service incident didn't actually occur. This communication will expire in 24 hours. This is the final update for the event.

Title: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled User impact: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled. More info: Impact is specific to Microsoft Teams builds 26225.1806 and newer and may occur when users are on a call or meeting that uses video or screensharing. Users may be able to avoid degraded audio by disabling video or screenshare. Current status: While investigating the most effective method of restoring expected audio performance in Microsoft Teams calls when video or screen sharing is enabled, we've determined that the impact appears to be less widespread than initially understood. We're reviewing service health telemetry to identify affected users, better understand the scope of impact, and determine potential mitigation and recovery actions. Scope of impact: Any user that's joined a Microsoft Teams meeting or call that has video or screensharing enabled may be impacted. This information may be updated as our investigation continues. Root cause: A recent Microsoft Teams service update introduced an issue in which users' audio quality may be degraded. Next update by: Tuesday, October 6, 2026, at 9:30 PM UTC

Title: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled User impact: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled. More info: Impact is specific to Microsoft Teams builds 26225.1806 and newer and may occur when users are on a call or meeting that uses video or screensharing. Users may be able to avoid degraded audio by disabling video or screenshare. Current status: We've made progress determining the most effective method of restoring the expected audio quality of Microsoft Teams calls that have video or screensharing enabled. We're continuing to investigate the issue to further narrow down our options. Scope of impact: Any user that's joined a Microsoft Teams meeting or call that has video or screensharing enabled may be impacted. This information may be updated as our investigation continues. Root cause: A recent Microsoft Teams service update introduced an issue in which users' audio quality may be degraded. Next update by: Tuesday, October 6, 2026, at 1:30 AM UTC

Title: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled User impact: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled. More info: Impact is specific to Microsoft Teams builds 26225.1806 and newer and may occur when users are on a call or meeting that uses video or screensharing. Users may be able to avoid degraded audio by disabling video or screenshare. Current status: We've determined that reverting the update is not the most effective remediation approach at this time. We're continuing to investigate the issue so we can determine the most effective method to restore expected audio quality and remediate impact. Scope of impact: Any user that's joined a Microsoft Teams meeting or call that has video or screensharing enabled may be impacted. This information may be updated as our investigation continues. Root cause: A recent Microsoft Teams service update introduced an issue in which users' audio quality may be degraded. Next update by: Monday, October 5, 2026, at 11:00 PM UTC

Title: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled User impact: Users' audio quality may be degraded during Microsoft Teams calls that have video or screensharing enabled. More info: Impact is specific to Microsoft Teams builds 26225.1806 and newer and may when users are on a call or meeting that uses video or screensharing. Users may be able to avoid degraded audio by disabling video or screenshare. Current status: We've identified that a recent Microsoft Teams service update introduced an issue in which users' audio quality may be degraded. We're determining the most efficient method to reverse the update and remediate the impact. Scope of impact: Any user that's joined a Microsoft Teams meeting or call that has video or screensharing enabled may be impacted. This information may be updated as our investigation continues. Root cause: A recent Microsoft Teams service update introduced an issue in which users' audio quality may be degraded. Next update by: Saturday, October 3, 2026, at 12:30 AM UTC

Title: Users' audio quality may be degraded during Microsoft Teams calls User impact: Users' audio quality may be degraded during Microsoft Teams calls. Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.