Some users may be unable to access Microsoft Teams transcripts and recordings

Title: Some users may be unable to access Microsoft Teams transcripts and recordings User impact: Users may have been unable to access Microsoft Teams transcripts and recordings. More info: Users may have been unable to access Microsoft Teams transcripts and recordings through Microsoft Graph API. Meeting-minutes and sales-visit-summary services may have been unavailable. Meetings since 9 October 2026 at 8:10 AM UTC may not have been processed, and change notifications may have stopped. Users may also have experienced issues with /aiInsights (meeting AI summary) APIs. Final status: After a period of monitoring service telemetry, we've validated that reverting the service update which introduced a regression has remediated the impact. Scope of impact: Impact was specific to some users who attempted to access Microsoft Teams transcripts and recordings. Start time: Friday, October 9, 2026, at 8:10 AM UTC End time: Friday, October 9, 2026, at 2:40 PM UTC Root cause: A recent standard service update introduced a regression which resulted in the impact. Next steps: - We're evaluating our service update protocols to ensure similar regressions are identified and corrected ahead of deployments to prevent this from reoccurring. This is the final update for the event.

Title: Some users may be unable to access Microsoft Teams transcripts and recordings User impact: Users may be unable to access Microsoft Teams transcripts and recordings. More info: Users may be unable to access Microsoft Teams transcripts and recordings through Microsoft Graph API. Meeting-minutes and sales-visit-summary services may be unavailable. Meetings since 9 October 2026 at 8:10 AM UTC may not be processed, and change notifications may have stopped. Users may also experience issues with /aiInsights (meeting AI summary) APIs. Current status: We've identified that our latest standard service update may have contained a regression that is causing impact. We're reverting this service update to the last previous known working as an initial mitigation step and are monitoring service telemetry to validate its success in fixing the issue. Scope of impact: Impact is specific to some users who may be attempting to access Microsoft Teams transcripts and recordings. This section may be updated as our investigation continues. Next update by: Friday, October 9, 2026, at 6:00 PM UTC

Title: Some users may be unable to access Microsoft Teams transcripts and recordings User impact: Users may be unable to access Microsoft Teams transcripts and recordings. More info: Users may be unable to access Microsoft Teams transcripts and recordings through Microsoft Graph API. Meeting-minutes and sales-visit-summary services may be unavailable. Meetings since 9 October 2026 at 8:10 AM UTC may not be processed, and change notifications may have stopped. Users may also experience issues with /aiInsights (meeting AI summary) APIs. Current status: We're reviewing diagnostic logs to formulate our next steps of our investigation to validate a root cause hypothesis. Scope of impact: Impact is specific to some users who may be attempting to access Microsoft Teams transcripts and recordings. Next update by: Friday, October 9, 2026, at 4:00 PM UTC

Title: Users are unable to access Microsoft Teams transcripts and recordings User impact: Users are unable to access Microsoft Teams transcripts and recordings. More info: Users are unable to access Microsoft Teams transcripts and recordings through Microsoft Graph API. Meeting-minutes and sales-visit-summary services are unavailable. Meetings since 9 October 2026 at 8:10 AM UTC aren't being processed, and change notifications have stopped. Current status: We're reviewing support case details to determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and users attempting to access Microsoft Teams transcripts and recordings are impacted. Next update by: Friday, October 9, 2026, at 4:00 PM UTC