Service issues › TM1492872
Users may be unable to download webinar registration details from the Events app in Microsoft Teams
- Started
- 09 Oct 2026 18:56 UTC
- Resolved
- 16 Oct 2026 19:24 UTC
- Status
- serviceRestored
- Origin
- microsoft
Timeline & resolution
16 Oct 2026 19:34 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may have been unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacted users who had the AllowEngagementReport meeting policy set to Off, and they were unable to download webinar registration details in Microsoft Teams Events because the Download option didn’t appear.
Final status: We've verified with a subset of affected users that our actions have remediated the impact.
Scope of impact: Impact may have occurred for users whose assigned meeting policy had AllowEngagementReport set to Off, which prevented them from downloading webinar registration details from the Events app in Microsoft Teams.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
End time: Friday, October 16, 2026, at 3:28 AM UTC
Root cause: A recent service update introduced a regression that caused the registration report download option to become unavailable when the engagement reporting policy was disabled, despite the report being independent of this policy.
Next steps:
- We're evaluating our service update protocols to ensure similar issues are identified and corrected ahead of implementation to prevent this from reoccurring.
This is the final update for the event.
16 Oct 2026 04:28 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option doesn’t appear.
Current status: We’ve completed deployment of the fix and are validating with affected users to confirm that the issue is resolved.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Friday, October 16, 2026, at 8:00 PM UTC
15 Oct 2026 23:29 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option doesn’t appear.
Current status: We're still in the process of deploying our fix to the remaining affected environments and our projections now indicate it may complete by our next scheduled communication update.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Friday, October 16, 2026, at 1:00 AM UTC
15 Oct 2026 18:01 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option doesn’t appear.
Current status: The deployment of our fix to the remaining affected environments is ongoing. We anticipate this will complete, remediating impact for all users, by our next scheduled communication update.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Friday, October 16, 2026, at 1:00 AM UTC
13 Oct 2026 17:38 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option doesn’t appear.
Current status: After receiving reports that some affected users are still impacted by this issue, we've found that the fix hadn't completed deployment as expected. The deployment of our fix is still in progress, and we'll continue to monitor its progress to ensure it completes and resolves the issue for all users.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Thursday, October 15, 2026, at 7:30 PM UTC
13 Oct 2026 15:49 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We've reached out t a subset of affected users and are awaiting feedback to confirm that the fix we deployed remediates the impact as expected.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Tuesday, October 13, 2026, at 6:00 PM UTC
12 Oct 2026 13:57 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We've deployed the aforementioned fix and are reaching out to affected users to validate that impact is no longer occurring.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Tuesday, October 13, 2026, at 4:00 PM UTC
11 Oct 2026 10:35 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We're continuing to monitor the deployment of our code fix, which we anticipate will complete by our next scheduled communications update.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Monday, October 12, 2026, at 4:00 PM UTC
11 Oct 2026 10:35 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We're continuing to monitor the deployment of our code fix, which we anticipate will complete by our next scheduled communications update.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Monday, October 12, 2026, at 9:00 AM UTC
10 Oct 2026 15:03 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We're monitoring the deployment of our code fix, which we anticipate will complete by our next scheduled communications update.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Start time: Friday, October 9, 2026, at 4:10 PM UTC
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Sunday, October 11, 2026, at 9:00 AM UTC
10 Oct 2026 09:51 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We've identified that a recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy. We're applying a code fix to mitigate impact and expect to be able to provide a remediation timeline by our next scheduled update.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Root cause: A recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy.
Next update by: Saturday, October 10, 2026, at 4:30 PM UTC
09 Oct 2026 21:49 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We've identified a potential code issue which we're validating a fix for to ensure its efficacy before applying it to affected environments. Once validation is complete and we confirm that the code issue is the source of the impact, we'll provide a timeline for deployment of the fix.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Next update by: Saturday, October 10, 2026, at 10:00 AM UTC
09 Oct 2026 19:35 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: In conjunction with our continued review of feature updates that may be contributing to the issue, we're analyzing logs provided by some affected user to determine the source of impact.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Next update by: Friday, October 9, 2026, at 10:00 PM UTC
09 Oct 2026 18:57 UTC · regular
Title: Users may be unable to download webinar registration details from the Events app in Microsoft Teams
User impact: Users may be unable to download webinar registration details from the Events app in Microsoft Teams.
More info: Specifically, this impacts users who have the AllowEngagementReport meeting policy set to Off, as they're unable to download webinar registration details in Microsoft Teams Events because the Download option does not appear.
Current status: We've received reports from affected users that users may be unable to download webinar registration details in Microsoft Teams Events when the AllowEngagementReport meeting policy is set to Off. We're reviewing recent feature updates to the service to isolate the source of this issue and identify appropriate remediation actions.
Scope of impact: Impact may occur for users whose assigned meeting policy has AllowEngagementReport set to Off, preventing them from downloading webinar registration details from the Events app in Microsoft Teams. This information may be updated as our investigation continues.
Next update by: Friday, October 9, 2026, at 8:00 PM UTC
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