Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.
Roadmap › 505436
Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector
- General availability
- 2025-12
- Preview
- 2025-11
- Added
- 07 Nov 2025
- Last modified
- 14 Jan 2026 00:00 UTC
- First archived
- 25 Aug 2026
- Release rings
- General Availability, Preview
- Clouds
- Worldwide (Standard Multi-Tenant)