Roadmap › 505437

Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector

General availability
2026-01
Preview
2025-12
Added
14 Nov 2025
Last modified
10 Feb 2026 00:15 UTC
First archived
25 Aug 2026
Release rings
General Availability, Preview
Clouds
Worldwide (Standard Multi-Tenant)

Description

ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.

View on microsoft.com