Roadmap › 565216

Microsoft Teams: Intelligent call delegation

General availability
2026-11
Preview
—
Added
30 Sep 2026
Last modified
05 Oct 2026 23:03 UTC
First archived
01 Oct 2026
Release rings
General Availability, Targeted Release
Clouds
Worldwide (Standard Multi-Tenant)

Description

<p>Incoming Teams calls don't wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and engage the caller. It can also schedule follow-up appointments through an integration with Microsoft Bookings so you can reconnect with callers at a more convenient time.</p>

© Microsoft — from the Microsoft 365 Roadmap · View on microsoft.com · Content notice