Roadmap › 570862

Dynamics 365 Field Service: Support multiple payers across Work Order lines

In development Dynamics 365 Field Service Web
General availability
2026-11
Preview
—
Added
25 Sep 2026
Last modified
25 Sep 2026 22:37 UTC
First archived
25 Sep 2026
Release rings
General Availability
Clouds
Worldwide (Standard Multi-Tenant)

Description

<p>Field work does not always have a single payer. A customer may be responsible for the primary service while another party, such as a warranty provider, manufacturer, partner, or other eligible billing customer, is responsible for specific products or services performed during the same visit.</p> <p>This capability gives service teams more flexibility during execution by allowing the billing responsibility to be determined at the individual Work Order line level rather than just requiring every transaction on the Work Order to follow the same payer.</p>

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