Roadmap › 571663

Dynamics 365 Field Service: Microsoft Copilot in Field Service Mobile app

In development Dynamics 365 Field Service AndroidDesktopiOS
General availability
2027-02
Preview
—
Added
24 Sep 2026
Last modified
15 Oct 2026 22:47 UTC
First archived
24 Sep 2026
Release rings
General Availability
Clouds
Worldwide (Standard Multi-Tenant)

Description

<p>Microsoft Copilot in the Dynamics 365 Field Service mobile app brings conversational AI chat capabilities directly to frontline workers. Once enabled, technicians can ask natural-language questions about Dynamics 365 Field Service data and receive contextual answers based on the app experience and their organization’s Dataverse data. With standard capabilities, Dataverse Q&amp;A supports questions such as “What is the work history of this asset?” or “Who worked on this job last?” Organizations can also extend the with custom experiences and agents available to frontline and back-office users.</p>

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