Roadmap › 571675

Dynamics 365 Field Service: Automate optimizations with Scheduling Operations Agent

In development Dynamics 365 Field Service Web
General availability
2027-04
Preview
2026-09
Added
02 Oct 2026
Last modified
02 Oct 2026 22:01 UTC
First archived
02 Oct 2026
Release rings
Preview
Clouds
Worldwide (Standard Multi-Tenant)

Description

<p>This release expands the optimization capabilities of the Scheduling Operations Agent to include the ability to create recurring optimizations on a schedule. The agent considers the availability of the resources, their current schedules, and unscheduled requirements. It suggests a schedule that honors configured constraints and optimizes it according to the selected goal. The agent automatically runs optimizations and applies the results on the configured schedule.</p> <p>New capabilities include:</p> <ul> <li>Configure optimization plans to run on a recurrence schedule.</li> <li>Add and weight additional objectives to optimization goals.</li> </ul> <p>These capabilities build on the existing public preview of the Scheduling Operations Agent and are automatically enabled for all organizations that have the agent enabled. Learn more at <a href="https://aka.ms/soa">Scheduling Operations Agent overview</a>.</p>

More information

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