Roadmap › 575282

Microsoft Contact Center Intelligence: Connect existing agents from Azure Foundry to agents in CCI

Rolling out Microsoft Contact Center Intelligence Web

General availability: 2026-11
Preview: 2026-10
Added: 14 Oct 2026
Last modified: 14 Oct 2026 23:01 UTC
First archived: 15 Oct 2026
Release rings: General Availability, Preview
Clouds: Worldwide (Standard Multi-Tenant)

Description

<p>The new Contact Center Intelligence Conversational Agent Builder allows users to connect existing agents from Azure Foundry to be used as connected agents for agents in CCI. The CCI agent routes queries to the connected Foundry agent, and responds back to the user in either text or speech (via text-to-speech).</p>