Dynamics 365 Field Service: Boost technician productivity - Capture and review notes with mobile notes control

<p>The mobile notes control introduces a unified, mobile-first experience for creating and consuming notes directly within entity forms. Makers add this Power Apps component framework control to a form to replace the default note experience with a streamlined interface that supports:</p> <ul> <li>In-form note creation with text, images, and videos.</li> <li>Rich note consumption with optimized rendering for media and text.</li> <li>Clean, touch-friendly layout designed for fast interaction in field conditions.</li> </ul> <p>Notes created using this control are written to annotations for the related record. The control provides an enhanced viewing experience with rich previews and improved readability. It renders note-type activities only; other activity types do not appear in this view.</p> <p>This control is available for mobile use only and doesn't change the web experience.</p> <p><strong>How to use</strong></p> <ol> <li>In Power Apps, open the table form where you want to enable notes.</li> <li>Add the mobile notes control to the desired section of the form.</li> <li>Configure the control to show the capture experience, the consumption experience, or both.</li> <li>Save and publish the form.</li> </ol> <p>The mobile app shows the new experience after the next sync.</p> <p><strong>Enablement and scope</strong></p> <p>This is a UI-level framework control applied per form and is optimized for mobile. No feature flags are required. To revert, remove the control from the form and republish.</p> <p>Business Value:</p> <p>If you manage field service teams, every minute your technicians spend switching between tools or digging through cluttered notes is time they're not completing jobs. With a mobile-optimized notes experience, frontline workers can quickly capture rich updates, including text, images, and video, and immediately access them in a clean, easy-to-scan format.</p> <p>This reduces task interruptions, improves documentation quality, and helps technicians find the right information faster on-site. The result is faster task completion, fewer return visits caused by missing details, and a more productive frontline workforce.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>