<p>The quality evaluation historical dashboard provides aggregated insights from completed evaluations, helping organizations track quality trends over time. Users can view quality scores and trends across selected date ranges, with up to two years of historical data available.</p>
Roadmap › 577895
Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard
- General availability
- 2027-03
- Preview
- 2026-09
- Added
- 11 Nov 2026
- Last modified
- 11 Nov 2026 00:56 UTC
- First archived
- 11 Nov 2026
- Release rings
- General Availability, Preview
- Clouds
- Worldwide (Standard Multi-Tenant)
Description
More information
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