Roadmap › 578871

Microsoft Teams: Intelligent call recap for call queue calls on Mobile

In development Microsoft Teams AndroidiOS
General availability
2026-12
Preview
—
Added
03 Nov 2026
Last modified
03 Nov 2026 00:14 UTC
First archived
03 Nov 2026
Release rings
General Availability
Clouds
Worldwide (Standard Multi-Tenant)

Description

<p>Calling reps and supervisor leads can access intelligent call recap for call queue calls directly from the Queues app on Mobile. After a call, users can quickly catch up on the conversation with AI-generated notes, key discussion points, and recommended follow-up tasks, helping reduce the time spent reviewing calls and making it easier to move customer conversations forward while on the go.</p>

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