Roadmap › 579903

Dynamics 365 Customer Insights - Journeys: Send each message only once with deduplication for SMS and custom channels

In development Dynamics 365 Customer Insights - Journeys Web

General availability: 2026-12
Preview: —
Added: 12 Nov 2026
Last modified: 12 Nov 2026 01:35 UTC
First archived: 12 Nov 2026
Release rings: General Availability
Clouds: Worldwide (Standard Multi-Tenant)

Description

<ul> <li>Deduplicates recipients by contact point, so each phone number or custom channel address gets the message once per send.</li> <li>Eliminates manual post-send clean-up, wasted messaging spend and the customer annoyance of duplicate texts.</li> <li>Brings SMS and custom channels to parity with email's built-in deduplication.</li> </ul>