We are announcing the ability to control how many conversations are evaluated with a sampling percentage in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
Users will be able to set a sampling percentage when creating an evaluation plan. The percentage will determine how many matching conversations are evaluated for quality and coaching.
What action do I need to take?
This message is for awareness, and no action is required.
Changes › MC1464797
Dynamics 365 Contact Center - Control how many conversations are evaluated with a sampling percentage
- Published
- 31 Aug 2026
- Last modified
- 31 Aug 2026 12:54 UTC
- Act by
- —
- Ends
- 30 Sep 2026
- First archived
- 31 Aug 2026
- Revisions
- 1
- Tags
- New feature
Full post
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