We are announcing the ability to configure the presence sync between Dynamics Contact Center and Microsoft Teams. This feature will reach general availability on September 30, 2026.
How does this affect me?
Teams Presence Sync will enable admins to sync the presence status between Dynamics Contact Center and Microsoft Teams for representatives in voice conversations.
What action do I need to take?
This message is for awareness, and no action is required.
Changes › MC1465307
Dynamics 365 Contact Center - Teams Presence Sync
- Published
- 01 Sep 2026
- Last modified
- 01 Sep 2026 01:05 UTC
- Act by
- —
- Ends
- 31 Oct 2026
- First archived
- 01 Sep 2026
- Revisions
- 1
- Tags
- New feature